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United States Postal Service

2.7
(52 reviews)

Business Details

200 Dr Martin Luther King Jr Dr, Jackson, TN
38301, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 200 Dr Martin Luther King Jr Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
200 Dr Martin Luther King Jr Dr, Jackson, TN
38301, United States

Hours

Reviews

2.7
52 reviews
5 stars
19
4 stars
2
3 stars
1
2 stars
3
1 star
27
  • KB
    K B
    1 day ago
    1.0
    The worst customer service, no information at all. Failed to inform me about paperwork before wasting my time. Let alone calling before, tried to make an appointment, failed to mention anything. Not customer friendly. If you don’t like your job let someone else take it. The woman had the audacity to have an attitude and said to my husband he had to have a birth certificate when he got his passport when indeed he did NOT, no mam, it was before the dang “real ID”came out. But GAVE HIM AN ATTITUDE WHEN SHE WASN’T THERE when he got his passport NINE years ago!!!! UNBELIEVABLE SERVICE. They need serious training when talking to people. As a business owner I’m super disappointed. As I give you business as well. I might just switch carriers after this because this is too much for something so simple.
  • JK
    j k
    Feb 19, 2026
    5.0
    Postal Services were on point
  • GW
    Glenn Wiley
    Jan 30, 2026
    1.0
    There was a saying before that Neither rain, sleet nor snow would stop the mail. Well, they Really Don’t Care about Mail Delivery here, they have not delivered mail for more than 7 days. Last year I stopped mail while out of town for a few days, they couldn’t find my mail for two weeks after. I got Late payment fees …. If you asked residents there would be a million complaints!!!!
  • LS
    Lorri S
    Nov 17, 2025
    1.0
    Your phone system is horrible!!!
  • TD
    Truc Do
    Mar 26, 2018
    1.0
    Terrible service honestly. The lady was very rude and racist. We had 4 appointments set up for passport. WE were late for the first 2, but not for the second 2. After making us wait in line again, she ended up telling us that we were late and not taking our appointment after we were already there!!!???

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

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