The UPS Store

3.5
275 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4691 in Jackson offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Across From Sas Shoes In Millenium Plaza Next To State Farm And Hamilton Ryker.

Details

  • DeliveryNot available

Location

The UPS Store
319 Vann Dr, Jackson, TN
38305, United States

Hours

Reviews

3.5
275 reviews
5 stars
148
4 stars
21
3 stars
6
2 stars
9
1 star
91

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Todd, Jackie, and DJ for their exceptional service.

Staff Attitude

While most reviews highlighted positive interactions, some customers reported rude behavior from certain employees, indicating inconsistency in staff attitudes.

Efficiency

Customers noted that despite busy times, the service was generally quick and efficient, with employees managing long lines effectively.

Operational Issues

Several reviews pointed out problems with store hours and service availability, including early closures and misinformation about services offered.

Cleanliness and Environment

The store was generally described as clean and well-maintained, contributing to a positive customer experience.
  • MN
    Marilyn Northcott
    4 days ago
    5.0
    Sending and receiving packages has always been a pleasant experience
  • TT
    Tanya
    Nov 14, 2025
    5.0
    Very fast and friendly
  • CP
    Candice Peterson
    Nov 3, 2025
    1.0
    Seemed very inconvenient for me to come and do fingerprinting here. Had to keep waiting for someone to come to the fingerprint machine after the girl went to get someone. It kept trying to end the session it took so long and I made an appointment to do so. Never said a word to me just did her fingerprints to verify my ids and walked off. Then when I called her back over there because it was having trouble reading mine she scoffed that I need to hold my fingers over the metal part and off she went again. Not helpful or even semi approachable at all.
  • VV
    Virtuous Valarie
    Oct 27, 2025
    5.0
    Britney H provided excellent customer service while assisting me with getting 3 legal documents notorized while multi-tasking helping others standing in the long line. The other customer service representative didn't assist others that were standing in the long line. There needs to be more customer service representative at this location, especially during the Holiday season.
  • LM
    LaQueca McCurry
    Oct 19, 2025
    5.0
    I was in the store a few weeks ago and I have been trying to get around to leaving this review. Mshera waited on me and was very helpful in helping me send my package . She explained that she was a new employee but it really didn't seem like it considering she smiled while waiting on me and seemed quite comfortable in getting me taken care of. Although she had to have some help because an error msg she was NOT familiar with popped up I would say she's gonna make a really great employee because her willingness to try and go above and beyond serving the public shows thru her NOT getting frustrated and just getting it done correctly!!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4691 in Jackson offer?

The UPS Store #4691 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.