The UPS Store

3.5
282 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4691 in Jackson offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Across From Sas Shoes In Millenium Plaza Next To State Farm And Hamilton Ryker.

Details

  • DeliveryNot available

Location

The UPS Store
319 Vann Dr, Jackson, TN
38305, United States

Hours

Reviews

3.5
282 reviews
5 stars
153
4 stars
21
3 stars
6
2 stars
9
1 star
93

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful nature of the staff, highlighting specific employees for their excellent service.

Efficiency

Customers frequently noted quick service and minimal wait times, even during busy periods.

Inconsistency

Some reviews pointed out issues with specific employees being rude or unprofessional, leading to negative experiences.

Operational Issues

Several customers reported problems with store hours and package handling, including being turned away before closing time and mishandling of fragile items.
  • EJ
    Elizabeth Joyner
    Jan 3, 2026
    1.0
    Rude, quick to point you to self serve without letting you finish your statement.
  • SA
    shane arnold
    Dec 12, 2025
    5.0
    Even though it was a very busy Holiday Rush, I got in and out very quickly, the employees were friendly and helpful!
  • HP
    H P
    Dec 11, 2025
    5.0
    Great customer service!
  • TN
    Tabitha N
    Dec 2, 2025
    5.0
    The employees are always so nice and helpful! I appreciate yall!!
  • JD
    Juanita Donald
    Dec 1, 2025
    1.0
    I dropped off a package there at the Vann Drive store in Jackson, TN to be returned to TMobile and the Caucasian lady at the counter said since it has a return label on it to just put it on the designated counter. However, the package has still not been returned to T-mobile and they are saying I owe over $1,000 for the returned item. The heavy set Caucasian woman acted like she was too busy to process the package right then. She needs to be fired and she needs to be held accountable for the package she did not mail or give me a receipt for. It has been over 3 weeks since the package was left for her to process!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4691 in Jackson offer?

The UPS Store #4691 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.