Business Details
About
Office Supply StorePrint ShopElectronics StoreComputer StoreSchool Supply StoreShipping ServiceRecycling CenterCoworking SpacePhoto LabComputer Repair Service
With a focus on the community of small businesses and consumers, Staples in Hixson, TN provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.7
151 reviews
5 stars
80
4 stars
18
3 stars
8
2 stars
11
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with employees being rude, dismissive, or unhelpful.
Staff Knowledge
While some employees were praised for their helpfulness and knowledge, others were criticized for lacking training and product knowledge.
Store Conditions
Several reviews mentioned the store being cluttered, dirty, or poorly organized, impacting the shopping experience.
Service Efficiency
Customers experienced delays and inefficiencies, particularly with printing services and TSA PreCheck appointments.
Positive Experiences
Despite the negative feedback, some customers had positive experiences with specific employees and appreciated the product selection.
- MKMrs. KDec 26, 20251.0I wasted over 30 minutes at this Staples location trying to use their so-called “self-service” printing with PrintMe, and not once did an employee take ownership of helping me. My email was never received by the system, and instead of troubleshooting or assisting, the employee told me I had to wait for another associate to return from break because he was “too busy doing **Amazon returns.” Helping customers with Staples’ own services should not be secondary to Amazon returns. I even called the store manager afterward, and instead of acknowledging the obvious failure of their system or staff support, I was told “it could be your Wi-Fi,” which makes zero sense when: I was physically in the store Their system never received the email No one attempted a workaround or offered counter printing For comparison, I went to The UPS Store immediately afterward — and had no issues, they treated me with respect. At Staples, I was dismissed, deprioritized, and made to feel like an inconvenience. This location clearly lacks: Proper staff coverage Training on PrintMe Basic customer service standards If you advertise printing services, you need employees who will actually help customers use them — not tell them to wait around while Amazon returns take priority. Completely unacceptable experience.
- HIHome InspectorDec 5, 20255.0Commenting here to shout out Bradly in the printing section. He was so helpful and worked with me when the printing job wasn't necessarily straight forward. Thanks to him, our business add will be well done and very professional.
- JJJPNov 7, 20251.0literally who runs this place? nothing has changed in YEARS customer service is horrendous and disgusting. don’t even get me started on that one dude who is still there despite the poor customer service and thinking he’s better than everyone else (u know who u are, hop off your cloud bud seriously.) what kind of business is this? i’m surprised this place is still open. the reviews literally speak for themselves it’s not a coincidence when everyone is having the same experience js!!!
- VCValarie CoxNov 6, 20255.0Had to get photo for replacement passport....very quick and professional service.
- A2Anonymous Nomad 2025Oct 21, 20252.0Hadn't been to Staples in a long time. Went recently and it's still same old unfriendly and non-customer centric vibe. Honestly, I'm very surprised this place is still in business. Done giving this place my business. Future office supplies will be purchased 100% Amazon online. I don't have to deal with surly, unprofessional employees who don't like their job.
Frequently Asked Questions About Staples
What services does Staples in Hixson, TN offer?
Staples provides printing, shipping, technology, travel, recycling services, and also offers products essential for working and learning, including design and direct mail services, passport photos, and TSA PreCheck®.
What are the Staples store hours in Hixson, TN?
The store is open Monday to Friday from 8:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What types of products can I find at Staples in Hixson?
Staples carries a wide range of products including computers, printers, ink and toner, notebooks, office furniture, storage, cleaning supplies, and more from brands like Dell, HP, Apple, Canon, and Logitech.
Does Staples in Hixson offer delivery and pickup options?
Yes, Staples offers in-store pickup, curbside pickup, delivery, and same-day delivery services for your convenience.
What payment methods are accepted at Staples?
Staples accepts payments via American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
Can I recycle electronics and ink cartridges at Staples?
Yes, Staples in Hixson offers recycling services for electronics, ink cartridges, and batteries.
Are there UPS or shipping services near Staples in Hixson?
Yes, nearby places include a UPS Access Point location and a UPS Alliance Shipping Partner, which can complement your shipping needs alongside Staples' own shipping services.
What dining options are available near Staples in Hixson?
Nearby you can find several restaurants including Amigo Mexican Restaurant, Amigo Hixson, The Honey Baked Ham Company, Noodles & Pho, and Mandarin Garden, ideal for grabbing a meal before or after your visit to Staples.
Are there any beauty or wellness services close to Staples in Hixson?
Yes, there are several nearby beauty and wellness spots such as CosmoProf, Susy ProNails, Nails Club - Eva & John, and Great Clips providing beauty supplies, nail, and hair salon services.
How can I connect with Staples online or stay updated?
You can follow Staples on social media platforms like Facebook, Twitter (@StaplesStores), TikTok (@staplesstores), Instagram (@staplesstores), LinkedIn, and their YouTube channel for updates and inspiration.