United States Postal Service

2.1
172 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 105 Imperial Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
105 Imperial Blvd, Hendersonville, TN
37075, United States

Hours

Reviews

2.1
172 reviews
5 stars
40
4 stars
4
3 stars
7
2 stars
6
1 star
115

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including unhelpful staff and long wait times.

Delivery Issues

Numerous complaints about mail not being delivered, packages being lost, and unreliable delivery service.

Staffing Problems

Frequent mentions of understaffing leading to long lines and inadequate service.

Passport Services

Mixed reviews on passport services, with some praising efficiency while others reported confusion and poor management.

Communication

Customers expressed frustration over the inability to reach the post office by phone and lack of clear information.
  • KP
    Kenzie Peace-Hite
    Dec 19, 2025
    5.0
    Adam is always so cheerful and helpful. He is quick and efficient and still manages to be friendly. He and the ladies (Amber, Kay, Brigitte, and Liz) always have a welcoming smile. This is the best post office I've ever done business at.
  • LM
    Lisbeth Melgar
    Nov 28, 2025
    1.0
    We needed to renew a passport for a minor during the “walking ours”, 12:30-1:30 PM but the “agent” decides to leave during work ours, and they gave Us a cheap excuse. This is November still and the next appointment is until January. What the heck do you announce there is walking ins, if you just leave during work ours? We are trying to do it during school break so our daughter does not loose classes, also, you never answer the phone for any questions. Very disappointing and frustrating about this place.
  • AW
    Alex W
    Nov 24, 2025
    1.0
    This post office is trash. It does nothing but cause problem after problem. They people who deliver the mail are too lazy to get out of their cars to bring the packages to the house so they mark people as moved no forwarding address. Also, they didn’t deliver a different package because they claimed it needed a signature when the sender did not require one. It’s one thing after another. The people that work here are lazy. The so called management is lazy and they never answer their phones. They need to clean house but of course with it being a federal job they won’t. I’m sure that’s the reason they are so lazy and just don’t care
  • AF
    Alexandra Meyer Feast
    Nov 18, 2025
    1.0
    Doesn't answer the phone. Never attempted to deliver my certified mail FROM THE STATE, nor attempted schedule redelivery. DO YOUR JOBS!!
  • LG
    Lois Graham
    Nov 12, 2025
    4.0
    Easy drop box to send outgoing mail.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.