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United States Postal Service

2.1
(177 reviews)

Business Details

105 Imperial Blvd, Hendersonville, TN
37075, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 105 Imperial Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
105 Imperial Blvd, Hendersonville, TN
37075, United States

Hours

Reviews

2.1
177 reviews
5 stars
42
4 stars
4
3 stars
7
2 stars
6
1 star
118

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some staff members were praised for their friendliness and helpfulness, many reviews highlighted poor customer service, including rudeness and lack of assistance.

Long Wait Times

Customers frequently reported long lines and slow service, often due to understaffing, leading to frustration.

Delivery Issues

Numerous complaints were made about unreliable mail delivery, including packages marked as delivered but not received, and mail being delivered to the wrong addresses.

Passport Services

The passport service was criticized for being poorly managed, with inconsistent hours and staff shortages leading to long waits and turned away customers.

Communication Problems

Customers expressed frustration over the inability to reach the post office by phone, with many stating calls went unanswered.
  • BC
    Backwoods Country
    Feb 25, 2026
    1.0
    My package was marked as delivered our mailbox which is key locked by the postal service. No package to be found, (btw you can’t call them phones are set not to let you speak to anyone) so I have to contact the vendor and beg not to ship it through the mail. I am more than willing to make sure a professional service handles my mail.
  • HC
    H&L Trucking Express Corp
    Feb 7, 2026
    5.0
    I’ve been coming to this office for years now The workers the nicest People. All my family do their passports here and we have never had a problem. They do offer walking passport service. All you have to do is Show up 30 minutes earlier to get a spot.
  • BR
    Bill Riley
    Feb 2, 2026
    1.0
    Can’t even get a change of address right.
  • AA
    aang
    Jan 16, 2026
    5.0
    I went in for the walk-in passport and although there were a lot of people, the ladies working at the counter were very kind and patient! If you need a passport in a hurry I'd recommend coming in a little earlier than when the walk-in hour starts and they'll get you taken care of.
  • CP
    Chico Played
    Jan 15, 2026
    1.0
    I went to Renew my passport that I urgently needed. I asked the employee if I needed to send my old passport in she said no it is fine. I just got a email saying my application is on hold because I did not send my old passport in now my passport might not come in on time. This could’ve been avoided if they knew what they were doing there.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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