United States Postal Service

2.8
146 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 7776 Farmington Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7776 Farmington Blvd, Germantown, TN
38138, United States

Hours

Reviews

2.8
146 reviews
5 stars
55
4 stars
8
3 stars
6
2 stars
8
1 star
69

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Breanna and Amy for their exceptional service.

Staffing Issues

Numerous reviews mentioned chronic understaffing, leading to long wait times and inadequate service during busy periods.

Operational Problems

Customers frequently reported issues with the post office's hours, including early closures and inconsistent opening times, as well as malfunctioning self-service kiosks.

Mixed Experiences

While some customers had positive experiences, others reported rude staff and poor handling of packages, indicating a lack of consistency in service quality.
  • JM
    Jasmine McElroy
    5 days ago
    1.0
    I wish they would stop closing before operating business hours.
  • BB
    Butterfly Brooks
    Jan 4, 2026
    1.0
    Some of the employees are mean for no reason. 💀
  • MR
    Madeline Reed
    Jan 2, 2026
    1.0
    Made a passport appointment for 1:00 but when we came there was a sign on the door that said closed for lunch from 12 until 1:15.
  • ST
    Skarleth Tyler
    Dec 15, 2025
    5.0
    Love that they close at 7 pm. The clerk was patient and friendly.
  • WG
    William Gillespie
    Dec 3, 2025
    5.0
    I have high marks for the Germantown post office!!. I went in yesterday to have my passport renewed. I went in with mixed feelings thinking I may have to come back( forgetting something) or go somewhere else.Well after arriving there were on 2 people ahead of me with only one clerk working . The line moved quickly and almost immediately another worker came out to help the next person in line who was myself...The clerk ( her name is Breanna) was very helpful and reassuring sorting through my paperwork and taking me to the side to have my passport photo taken .

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.