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Brand Certified

United States Postal Service

2.9
(152 reviews)

Business Details

7776 Farmington Blvd, Germantown, TN
38138, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 7776 Farmington Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7776 Farmington Blvd, Germantown, TN
38138, United States

Hours

Reviews

2.9
152 reviews
5 stars
60
4 stars
8
3 stars
6
2 stars
8
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the friendly and helpful staff, others reported rude behavior and poor service experiences.

Staffing Issues

Many reviews highlighted chronic understaffing, leading to long wait times and service delays.

Operational Hours

Customers expressed frustration over inconsistent operating hours, including early closures and unannounced lunch breaks.

Mail Handling

There were multiple complaints about lost or delayed mail, as well as issues with package handling.

Cleanliness and Maintenance

Several reviews mentioned the need for renovations and better maintenance of the facility.
  • RS
    Robert Sachs
    Feb 19, 2026
    5.0
    Love the Germantown, TN Post Office! Always friendly, always helpful if I have a question. I drop all of my online sales postsl shipments here - they get it done!
  • GG
    G “Lilbobepeepin” G
    Feb 19, 2026
    1.0
    Cancelled my passport appointment 20 minutes before it began, 0 stars, terrible customer service,
  • BH
    B. Hall
    Feb 17, 2026
    5.0
    This is the only post office I will use. I drive over 5 miles to get here because I know the clerks will be attentive, and although there is no guarantee than anything mailed in Memphis will reach its destination, I know from experience that I have a much higher probability if I send from this branch. They always have a generous selection of commemorative stamps. Prepare for long lines because everyone relies on this location for better service.
  • TG
    Thomas G
    Feb 2, 2026
    1.0
    They need to bring in new management
  • JM
    Jasmine McElroy
    Jan 8, 2026
    1.0
    I wish they would stop closing before operating business hours.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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