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The UPS Store

4.8
(181 reviews)

Business Details

9245 Poplar Ave, Germantown, TN
38138, United States
(901) 624-9701
https://locations.theupsstore.com/tn/germantown/9245-poplar-ave

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3395 in Germantown offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - The Village Shops Of Forest Hill.

Details

  • DeliveryNot available

Location

The UPS Store
9245 Poplar Ave, Germantown, TN
38138, United States

Hours

Reviews

4.8
181 reviews
5 stars
171
4 stars
2
3 stars
1
2 stars
0
1 star
7

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff consistently received praise for their friendliness, professionalism, and willingness to help customers.

Efficiency

Customers noted quick service with minimal wait times, even during busy periods.

Positive Atmosphere

The store environment was described as welcoming and pleasant, contributing to a positive customer experience.

Staff Competence

Employees were frequently recognized for their knowledge and ability to assist with various tasks.
  • JJ
    Jeanna Juleson
    Feb 7, 2026
    5.0
    The nicest, young lady was friendly, professional and a great customer service professional. I am sorry I do not remember her name. She is a great asset to UPS
  • AA
    ARB3
    Dec 30, 2025
    5.0
    Exceptional experience overall from beginning to end…the store manager, Mariyah, was awesome!
  • RT
    Rachel Tam
    Dec 23, 2025
    5.0
    I started my Saturday in anxiety because I realized I needed my fingerprint urgently done for me to register for my board exam. I was panicking since I have made an appointment to do my finger printing at the store at a certain time slot but I couldn’t make it. I called the store and tried to figure out what to do. My call got picked up by a lady who reassured that I can get my fingerprints done upon arrival. When I arrived my first impression was that this is a very energetic crew. I was very impressed and it is almost smoothing just by talking to the crew Payton (who comforted me in the phone) and AJ. Overall, I got my stuff done and met by the people who brought positivity and joy to their customers!
  • VC
    Vicki Curtis
    Dec 18, 2025
    5.0
    On a day when I had already run numerous errands, I dashed into this store just as the rain began to return a couple of Amazon items. I was attempting to find my codes for each of the items when Brodrick Patton, the clerk who was helping me, offered to look the codes up for me! His kindness turned a rainy, busy day into a day that made me glad that this UPS store is always the one I choose to go to. Thank you, Brodrick, as your offer of help completely turned my day around! UPS, he is a GREAT asset for you!
  • MH
    Michelle Hawkins
    Nov 23, 2025
    5.0
    Exceptional positive attitudes of employees, especially young lady who assisted me, I commented them that I love seeing a positive work environment

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #3395 in Germantown offer?

The UPS Store #3395 offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and passport/photo ID services.

Brand Certified Facts from The UPS Store

This information is certified by The UPS Store and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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