The UPS Store

4.8
174 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3395 in Germantown offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - The Village Shops Of Forest Hill.

Details

  • DeliveryNot available

Location

The UPS Store
9245 Poplar Ave, Germantown, TN
38138, United States

Hours

Reviews

4.8
174 reviews
5 stars
164
4 stars
2
3 stars
1
2 stars
0
1 star
7

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff consistently received high praise for their friendliness, helpfulness, and professionalism, creating a welcoming atmosphere for customers.

Efficiency

Customers noted quick service with minimal wait times, highlighting the staff's ability to multitask effectively even during busy periods.

Staff Recognition

Specific employees, such as Mariyah, Jocelyn, and Brianna, were frequently mentioned for going above and beyond in their service, contributing to a positive customer experience.

Store Environment

The store was described as organized, clean, and inviting, with a pleasant atmosphere that enhances the overall customer experience.

Convenience

Customers appreciated the store's convenient location and ease of access, making it a preferred choice for shipping and returns.
  • MH
    Michelle Hawkins
    1 day ago
    5.0
    Exceptional positive attitudes of employees, especially young lady who assisted me, I commented them that I love seeing a positive work environment
  • ML
    Michael Love
    Nov 4, 2025
    1.0
    Still is the worst and most unfriendly business I have ever been in. The kid didn't know how to do anything and more than that he did not want to help a 75 year old man. Is that the way UPS treat old people. Put a damn sign on the front in door. No admittance if you were born before 2000. Do you teach them to completely ignore people with a handicap. He never said a word
  • GK
    Gretchen Kirk
    Oct 5, 2025
    5.0
    I find the staff amazing at store 33! They keep things moving smoothly, even when they have an issue that might bog things down for a moment. I’ve had some heavy boxes delivered with food for the poor, and they’re always willing to help me get it out to my car. Just great folks! Hang onto this staff and encourage them to keep on being the wonderful folks that they are!
  • MK
    Mariam Khayata
    Sep 23, 2025
    5.0
    These folks working there Chantel and Jocylyn make you feel good about doing a delivery. They brightened my day!
  • SG
    Sable Gosa
    Sep 11, 2025
    5.0
    The staff at this particular store were STELLAR! They were welcoming, and most importantly, they were well informed. Super helpful when I wasn't sure what I was doing. Mariyah and Jocelyn made me so comfortable during my visit. The best customer service I've ever had at a UPS store.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #3395 in Germantown offer?

The UPS Store #3395 offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and passport/photo ID services.