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Visit your local Post Office™ at 1216 E Parkway to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
For almost a year I have been trying to get our packages left on our carport. Sometimes they are and sometimes not. Our packages have been left on the driveway , on top of a bag of top dirt, under pine trees on 3 occasions, left hanging out of the mail several times, n on the road below the mailbox . I have been to the post office and complained and showed them the pictures. I was told the driver; shouldn't do that,
It's just being lazy etc. I was told on two occasions the postmaster would call me, that has not happened. I went back up this morning w pictures of 3 packages left under the pine trees about 4 feet behind my car. They took pics of some of the pictures I had. And they said they would give my number again to the post master.
The post master didn't call the route carrier said the post master told him to handle it...talking with him on the phone was useless. All he wanted to do is tell me of their dos n dont's. He told me he's not suppose to this or that based on their guidelines etc. So i said , then your breaking the post office guidelines when you do leave packages on the carport. I'll be calling the post office complaint line on Monday. This is not over
AF
Ashley Fitzgerald
Dec 1, 2025
1.0
While I had my packages cushioned, I went to drop off items for some customers and a guy there told me to throw my packages over the glass so he could catch them. When I told him that I didn't feel comfortable doing that because I didn't want them thrown he told me "I hate to be the bearer of bad news..." And while I understand that packages get rattled around i do not like that an employee told me to throw my packages over and risk getting damaged. I will be filing a formal complaint.
MV
Maria Valiente
Oct 18, 2025
2.0
They stopped my mail, trying to contact directly, They never answered the phones, I really need urgently to speak to the post office, urgent mail for no reason on hold, please answer the phones.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services can I find at the United States Postal Service at 1216 E Parkway?
You can send mail and ship packages, get money orders, rent Post Office boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a passport at this USPS location?
Yes, this Post Office accepts first-time passport applications and can take passport photos by appointment.
Do I need an appointment for passport photo services here?
Yes, you should schedule an appointment using the online scheduler for first-time passport and photo services.
What are the operating hours of this USPS location?
The Post Office is open Monday to Friday from 9:00 AM to 5:00 PM, Saturday from 9:00 AM to 11:00 AM, and closed on Sundays.
How can I rent a PO Box at this location?
You can reserve a PO Box online or apply in person at the Post Office. For online reservations, visit https://www.usps.com/manage/po-boxes.htm.
Is 24/7 access available for PO Boxes at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary. Please check with this local Post Office for specific lobby hours.
What is the fee for getting a passport photo at this USPS?
The current fee for a passport photo is $15 at USPS locations.
Where is the United States Postal Service located?
It is located at 1216 E Parkway, Gatlinburg, TN, 37738, USA.
What notable places are nearby the United States Postal Service that I can visit?
Nearby points of interest include Sugarlands Visitor Center, Mills Park, and Great Smoky Mountains National Park, which you can explore before or after your visit to the Post Office.
What dining options are available near this Post Office?
Close to the Post Office, you can visit Loco Burro Fresh Mex Cantina for Mexican cuisine, Mama's Chicken Kitchen for chicken dishes, or J.O.E. and Pop's for cheesesteaks and sandwiches.
How can nearby transit options help me reach the United States Postal Service?
The Trolley Stop @ City Hall bus station nearby offers convenient public transit access to the Post Office, making it easy to visit without a car.