United States Postal Service

3.3
26 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1216 E Parkway to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1216 E Parkway, Gatlinburg, TN
37738, United States

Hours

Reviews

3.3
26 reviews
5 stars
13
4 stars
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0
2 stars
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10
  • MD
    Mark Dorne
    Dec 31, 2025
    1.0
    For almost a year I have been trying to get our packages left on our carport. Sometimes they are and sometimes not. Our packages have been left on the driveway , on top of a bag of top dirt, under pine trees on 3 occasions, left hanging out of the mail several times, n on the road below the mailbox . I have been to the post office and complained and showed them the pictures. I was told the driver; shouldn't do that, It's just being lazy etc. I was told on two occasions the postmaster would call me, that has not happened. I went back up this morning w pictures of 3 packages left under the pine trees about 4 feet behind my car. They took pics of some of the pictures I had. And they said they would give my number again to the post master. The post master didn't call the route carrier said the post master told him to handle it...talking with him on the phone was useless. All he wanted to do is tell me of their dos n dont's. He told me he's not suppose to this or that based on their guidelines etc. So i said , then your breaking the post office guidelines when you do leave packages on the carport. I'll be calling the post office complaint line on Monday. This is not over
  • AF
    Ashley Fitzgerald
    Dec 1, 2025
    1.0
    While I had my packages cushioned, I went to drop off items for some customers and a guy there told me to throw my packages over the glass so he could catch them. When I told him that I didn't feel comfortable doing that because I didn't want them thrown he told me "I hate to be the bearer of bad news..." And while I understand that packages get rattled around i do not like that an employee told me to throw my packages over and risk getting damaged. I will be filing a formal complaint.
  • MV
    Maria Valiente
    Oct 18, 2025
    2.0
    They stopped my mail, trying to contact directly, They never answered the phones, I really need urgently to speak to the post office, urgent mail for no reason on hold, please answer the phones.
  • SD
    Steve_Wilbur,TN On X and Discord
    Jan 25, 2017
    4.0
    Helpful staff. Limited Sat hours.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.