The UPS Store

3.9
231 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3429 in Gallatin offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
1483 Nashville Pike, Gallatin, TN
37066, United States

Hours

Reviews

3.9
231 reviews
5 stars
158
4 stars
7
3 stars
6
2 stars
7
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and efficient, although there were some reports of poor service from individual employees.

Efficiency

Many reviews highlighted the quick service and short wait times, even during busy periods, though some customers experienced longer waits due to staffing issues.

Location Issues

Several customers expressed dissatisfaction with the parking situation and the store's location, citing it as inconvenient and difficult to access.

Mixed Experiences

While many customers had positive experiences, there were notable complaints regarding specific employees and inconsistent service quality.
  • TC
    Taylor Childs
    4 days ago
    1.0
    I’m sorry, I’m not one to leave bad reviews, but… I’ve been in location a few times now and the staff are not knowledgeable. I asked to get photos printed picture size and they came out on a full sheet of paper. Gave them my number and haven’t heard back from them about resizing them (I just went to Walmart and had them printed). I also tried to do a couple other things and was told I needed to go to the post office and have that taken care of.
  • TT
    Tab
    Dec 23, 2025
    1.0
    I drove by this location today. It is no longer a UPS store.
  • RB
    Rachel Benjamin
    Dec 19, 2025
    5.0
    Sarah was friendly, quick and efficient! I had over 30 packages and I was in and out of the store in less than 15 min! Highly recommend!
  • JW
    James Wiltcher
    Dec 10, 2025
    5.0
    I. made a return to Amazon today. As always, even as busy as they were, the staff treated me as though I was the only one there. They handled everything and could not have been nicer. I needed their help. I am 88. So glad that you have moved into out neighborhood. WELCOME.
  • DC
    David Collard
    Dec 1, 2025
    3.0
    There is a possibility for two separate lanes? Can't really tell. There was a sign indicating certain registries on one side then two more on the other but no sign around the workers to indicate what's where. No one greets you to let you know either. It was busy at this location but shorter line had fewer people in it so that's where I went. Right or wrong they still processed my return quickly and without hesitation. Friendly staff just confusion on if there is truly two lanes for service or dud I just skip ahead of the line

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Gallatin offer?

The UPS Store #3429 in Gallatin offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.