United States Postal Service

2.5
229 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 810 Oak Meadow Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
810 Oak Meadow Dr, Franklin, TN
37064, United States

Hours

Reviews

2.5
229 reviews
5 stars
67
4 stars
13
3 stars
12
2 stars
11
1 star
126

What are people saying?

AI-generated from recent customer reviews

Long Wait Times

Customers frequently reported long lines and slow service, often waiting over 30 minutes to be served.

Customer Service Issues

Several reviews highlighted rude or unhelpful staff interactions, with some customers feeling dismissed or treated poorly.

Delivery Problems

Many customers experienced issues with package delivery, including misdelivered items and packages not being delivered at all.

Mixed Staff Performance

While some staff members received praise for their helpfulness and professionalism, others were criticized for their attitude and efficiency.

Facility Management

The post office was described as understaffed and poorly managed, leading to frequent complaints about service quality.
  • WE
    William Edmondson
    Oct 6, 2025
    1.0
    Super long lines every time I'm there.
  • KB
    Katelyn Bailey
    Oct 2, 2025
    5.0
    I came in today to replace my passport because my puppy chewed it up. I was meet with what I can only describe as a fallen Angel. The women that helped me has to be one of the most kind, professional, and overall amazing humans. If I could remember her name I would personally shout her out but sadly I do not. She made the overall process very seamless. So, if you need to get anything passport related and you want a hassle free time, and good customer service, come here!!
  • MM
    Mellea Martin
    Sep 16, 2025
    2.0
    Watch what you leave on the prep table by the mailboxes. Someone stole my gift cards (in a kroger plastic bag) I was using the self postage machine. I later asked if they used cameras and the postal worker said no but they should.....they get asked that question sometimes. 😞
  • UU
    Ubuhle
    Sep 8, 2025
    1.0
    I live in Tennessee they delivered my package to Maryland… yall are truly some of the laziest people I’ve ever met.
  • CN
    Carolyn Norman
    Sep 2, 2025
    2.0
    Who wants to talk to a dummy all the time? I had to repeat what I said all the time. What happened to a real person?

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.