The UPS Store

4.4
324 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2583 in Franklin offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Williamson Square/Kroger.

Details

  • DeliveryNot available
  • Curbside pickupAvailable
  • [Free/Paid] wi-fiNot available
  • Onsite servicesAvailable

Location

The UPS Store
1113 Murfreesboro Rd, Franklin, TN
37064, United States

Hours

Reviews

4.4
324 reviews
5 stars
268
4 stars
3
3 stars
3
2 stars
2
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently praised for being friendly, helpful, and efficient, with many customers highlighting individual employees for their exceptional service.

Efficiency

Customers appreciate the quick service and the ability to handle tasks promptly, often noting that the store manages to keep lines moving swiftly.

Problem Solving

Employees are recognized for their willingness to assist with complex issues, such as returns and shipping challenges, often going above and beyond to ensure customer satisfaction.

Store Environment

The store is described as welcoming and pleasant, with a positive atmosphere that makes customers feel valued and appreciated.

Accessibility

The staff is noted for their attentiveness to customers with special needs, providing assistance and accommodations to ensure a positive experience.
  • JG
    Jami Geselle
    Nov 16, 2025
    5.0
    Zoe is amazing! He helped me ship 7 very large boxes and was very patient with the process.
  • AG
    Andrea Greene
    Nov 12, 2025
    5.0
    Bryce at the Franklin location was super helpful with all of my returns. Thank you for all the help and making the return process seamless!
  • RP
    Ruth Price
    Nov 12, 2025
    5.0
    Nikki is very knowledgeable and helpful with all my mailbox account and shipping needs and questions. I appreciate their excellent customer service.
  • RS
    Robin Stanley
    Nov 11, 2025
    5.0
    Friendliest staff, efficient, and Nikki has helped me with everything I have needed over the past few months. Could not recommend the store enough.
  • TZ
    Tara Zhang
    Nov 6, 2025
    5.0
    I went in there with a pretty unconventional shipping need to return my mother in law's cpap machine to the medical supplier. I'll spare you the details - long story. The owner was so patient with me and was able to translate my gibberish into an actual request that he could fulfill. I was under a lot of stress and USPS said they couldn't help me the day before and it was a relief to be able to take care of this for my mother-in-law before I flew back to California. I feel so grateful for the owner's help. Thank you!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Franklin offer?

The UPS Store offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, computer access, and passport/photo ID services.