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The UPS Store

4.3
(334 reviews)

Business Details

1113 Murfreesboro Rd, Franklin, TN
37064, United States
(615) 790-7929

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2583 in Franklin offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Williamson Square/Hobby Lobby.

Details

  • DeliveryNot available
  • Curbside pickupAvailable
  • [Free/Paid] wi-fiNot available
  • Onsite servicesAvailable

Location

The UPS Store
1113 Murfreesboro Rd, Franklin, TN
37064, United States

Hours

Reviews

4.3
334 reviews
5 stars
275
4 stars
3
3 stars
3
2 stars
3
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently praised for being friendly, helpful, and efficient, with many customers highlighting individual employees like Neal, Nikki, and Jayden for their exceptional service.

Efficiency

Customers appreciate the quick and efficient service, often noting that their needs are met promptly, even during busy times.

Notary Services

The availability of notary services on-site is frequently mentioned as a valuable resource, with staff providing thorough assistance.

Mixed Experiences

While most reviews are positive, there are a few mentions of inconsistent service and issues with closing times, indicating room for improvement.
  • JD
    Jaime Dudney
    Feb 22, 2026
    5.0
    This UPS store goes above and beyond! All the employees are very kind and super helpful. This family owned business shines!
  • PW
    Patrick Wadri
    Feb 20, 2026
    5.0
    Anyone who has ever dealt with legal matters knows how critical timing can be—especially when it comes to statutes of limitations. I was working on an affidavit response for litigation, with multiple documents that needed to be notarized, certified, scanned, and mailed out promptly. Since these were legal documents, my bank was unable to notarize them, so I went to the The UPS Store at Williamson Square. The store was very busy, and I was feeling the pressure of the clock. Thankfully, Neal, who is a notary there, took the time to carefully review everything with me and made sure all my documents were properly notarized, scanned, and sent via certified mail. His patience, professionalism, and attention to detail truly made a stressful situation much easier. While notary services at The UPS Store are not free, the peace of mind and excellent service I received were absolutely worth it. I’m incredibly grateful for Neal’s help and highly recommend this location to anyone in need of notary or certified document services.
  • TE
    Tiffany Ellsworth
    Feb 12, 2026
    5.0
    Closest location to my house, and always has friendly associates. Easy to get what you need done and Noelle is great too!
  • JG
    Jess Gilliam
    Jan 26, 2026
    5.0
    Highly recommend this spot. Open during the storm when many other businesses were still closed. So friendly helpful - let me borrow a phone charger when my phone died in the shop. Neul - you are the best!
  • JB
    Jeanne Basso
    Jan 23, 2026
    1.0
    New employees in this location. after entering my returns at the kiosk, had to look up the last return on Amazon to return and took a few minutes. system timed out and couldn’t print receipt. the person at location said they couldn’t print me a receipt but other locations have done it at the counter. my opinion is she didn’t know how and didn’t want to take the time to figure it out. What happened to good customer service… wont be using this location again. miss the employees who were here before. they were super friendly and helpful. Sad 😞

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Franklin offer?

The UPS Store offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, computer access, and passport/photo ID services.

Brand Certified Facts from The UPS Store

This information is certified by The UPS Store and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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