Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2891 in Franklin offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Off I-65 @ Cool Springs Blvd & Mallory Ln In Kroger Shop Ctr.
Details
- DeliveryNot available
Location
Hours
Reviews
4.9
550 reviews
5 stars
526
4 stars3
3 stars1
2 stars4
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, helpful, and efficient, with many specific mentions of employees like Jackson, Bastian, and Carissa going above and beyond.
Efficiency
The store is noted for its quick service, with many reviews highlighting fast processing times for shipping and returns.
Problem Solving
Staff members demonstrated strong problem-solving skills, assisting customers with complex issues and ensuring their needs were met.
Positive Atmosphere
The store maintains a welcoming and positive environment, with customers expressing appreciation for the friendly demeanor of the employees.
Pricing Concerns
Some customers expressed dissatisfaction with pricing policies, particularly regarding printing services, feeling they were charged excessively.
- PRPatrick Rist4 days ago5.0Proactive staff who do not allow customers to have to wait around before being served. Not all UPS stores are like this, so it is very appreciated.
- MAMary AndersonNov 6, 20255.0Theresa was friendly and answered any questions I had involving shipping some recently-purchased clothing back to a vendor. Thank you, UPS!
- EBEmily BairdOct 25, 20255.0A wonderful UPS experience!!! This Saturday morning I had to mail something with a pre-return label and came in wholly unprepared for my packaging needs. Not only did they help me make the right choice (don’t mail cellphones in bubble mailers no matter what the AT&T instructions say!), they did what they could to save me money while still safely shipping my package. If you have to pick a UPS store in Franklin, go to this one!
- SLSissy LaFonOct 24, 20255.0The young man was very helpful when I had accidentally selected the wrong option for returning an Amazon item. He offered to help and he got me back on track in no time.
- JAJason AlmasOct 21, 20255.0I had an amazing experience at this UPS. I came in with an oversized item that wasn’t going to fit in a box, and, instead of turning me away, Chandler took the time to disassemble it himself with their drill. He was quick, kind, and professional. Would 100% recommend this branch.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 11:00 AM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #2891 in Franklin offer?
The UPS Store #2891 provides expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.
What are the regular business hours for The UPS Store #2891?
The store is open Monday to Friday from 8:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Is The UPS Store #2891 open on Sundays?
Yes, the store is open on Sundays from 11:00 AM to 5:00 PM, though hours may vary on holidays.
Are there any special holiday hours or closures for The UPS Store #2891?
The store is closed on November 27, December 25, December 31, January 1, and January 19. It operates regular hours on other holidays like November 11 and November 28.
Where is The UPS Store #2891 located in Franklin?
It is located at 2000 Mallory Lane, Suite 130, Franklin, TN 37067, inside the Kroger Shopping Center near Cool Springs Blvd and I-65.
What payment methods are accepted at The UPS Store #2891?
The store accepts American Express, Android Pay, Apple Pay, Cash, Checks, Discover, MasterCard, Samsung Pay, and Visa.
Does The UPS Store #2891 offer any special discounts or coupons?
Yes, customers can save big with special offers and coupons available on their website.
How can I contact The UPS Store #2891 by phone or email?
You can call them at +1 615-771-2120 or email store2891@theupsstore.com for inquiries.
What nearby places can I visit along with The UPS Store #2891?
Nearby you can visit Shred Nations for shredding services, Wild Sage Studio for hair and beauty treatments, and Jersey Mike's Subs for a quick sandwich.
Are there any nearby dining options close to The UPS Store #2891?
Yes, Teriyaki Madness is an Asian fusion restaurant nearby where you can enjoy a meal before or after your visit.
How can nearby businesses like Shred Nations be helpful when visiting The UPS Store #2891?
Shred Nations offers professional shredding services close by, which complements The UPS Store's mailing and document management services.