The UPS Store

5.0
254 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #8018 in Franklin offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryAvailable
  • Curbside pickupAvailable
  • [Free/Paid] wi-fiNot available
  • Onsite servicesAvailable

Location

The UPS Store
5050 Carothers Pkwy, Franklin, TN
37067, United States

Hours

Reviews

5.0
254 reviews
5 stars
253
4 stars
0
3 stars
1
2 stars
0
1 star
0

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff consistently provides exceptional, friendly, and attentive service, going above and beyond to assist customers.

Efficiency

Customers frequently mention the quick and efficient service, with minimal wait times and fast processing.

Welcoming Atmosphere

The store is noted for its clean and inviting environment, with small gestures like holding doors and remembering customers enhancing the experience.

Personal Touch

Employees engage with customers on a personal level, often remembering names and details, which contributes to a strong sense of community.
  • CH
    Cecilia Davis - Realtor - Sewell Electric & HVAC
    Jan 5, 2026
    5.0
    ⭐⭐⭐⭐⭐ I always come to this UPS Store and the service is consistently outstanding. The team is incredibly kind, professional, and genuinely helpful. They make every visit easy and pleasant, no matter how small or big the task is. You can truly feel that they care about their customers, and that makes a huge difference. Wonderful service every single time — highly recommended.
  • RG
    Ricky Gore
    Jan 5, 2026
    5.0
    I don't know if all of them are like this, but at the one next to where I work, the people are extremely nice, they even hold the door for you and welcome you with a smile. They also have USPS drop off options. It is SO convenient. Thank you!
  • JW
    Jay W.
    Dec 23, 2025
    5.0
    I can’t say enough good things about this UPS Store. I’ve been in about five times over the past month, and every single visit has been a great experience. The staff is consistently polite, friendly, and truly goes above and beyond to help. No matter who is working, I’m always greeted with a smile and treated with kindness. Customer service like this is rare these days, and it definitely doesn’t go unnoticed. Highly recommend!
  • AB
    Amy “LuLu” Bowers
    Dec 16, 2025
    5.0
    this is my favorite UPS drop off for several reasons: they greet you at the door, they remember you, it smells nice in there and I appreciate great customer service and every single employee there has been amazing to work with :)
  • AH
    Abigail Hoffman
    Dec 15, 2025
    5.0
    I’ve used this store several times now, service is always fast and efficient. The staff is friendly, personable, and very helpful. This is an extremely well run store!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 8:00 AM - 7:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Franklin offer?

The UPS Store #8018 provides packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more to assist customers with their mailing and business needs.