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Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 900 S Willow Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Reviews
3.0
86 reviews
5 stars
38
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5
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2 stars
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1 star
40
- JFJeanne FaithfulDec 29, 20251.0I've been here since 2006 and this office does not do a good job. There was a time the post office in general was great. They lose mail, deliver when they want to, can't keep employees and really their attitude is they dont care. I think this should no longer be a federal agency. We have to call and get companies that mail our bills to get amounts because they dont arrive on time. Yes, I am old fashion! I'd be embarrassed to say I worked here. Fire them all. Worthless.
- RCrachel crabtreeDec 18, 20255.0So sweet and helpful! I had to drop off about 15 packages and the blonde woman who helped us was incredibly helpful and kind. She even loaned us a cart! 10/10 💛
- NLNikki LoveeeDec 8, 20252.0I went here today for a simple address change and to pick up packages … MS.BRANDI THOUGHT IT WOULD BE A GOOD IDEA TO BE RUDE AND REPEAT THE SAME QUESTION OVER AND OVER AGAIN ! When I was simply asking questions and I was going to ask for a pen and couldn’t even get it out !! I have autism and I function differently than other people !!! The fact that she had me so upset I was shaking !! And I even told her I was calm and there was no reason to get upset Her actions are horrendous !! And the way she acted was disgraceful!! Such a HORRIBLE WAY TO Represent the company !!!!
- KSKerri SpencerDec 4, 20255.0I want to give a Shout out to Cookeville Post Office they found my package and redelivered it to me yesterday. I had my tracking number and delivery time, they found it quick and were Happy to help!!! 12-1-2025
- KMKevin MiskellNov 19, 20251.0For the last 2 years, our mail carrier has changed (our previous mail carrier was wonderful and delivered mail consistently around the same time every morning) and now basically delivers mail whenever he feels like it, but never in the morning, mostly between 1-3 pm and he will deliver packages wherever he feels like but never on the front porch, mostly near our basement garage door in the rain. Now we got a noticed today through the post office app that our packages (small ones of medicine that fit in mail box) were out for delivery at 6am, but would be delivered sometime before 7pm. A couple of days ago another medicine package was delivered in our mail box at 7pm. I tried to complain to the postmaster and their response was they can do whatever they want and is convenient for them. We recently went on vacation for 3 weeks and placed a stop mail request for the day we left until the day we returned. They did not stop our mail the whole first week (we had to send another email to the post office asking why they did not stop our mail. They then stopped it for 6 days and then delivered the held mail for that week and started delivering the mail again to our mailbox a week before we came back. So I guess they really do mean that they will do whatever they want to do. I wish the US Postmaster General could see these reviews and would care about their customers enough to make some changes for the better, but when you send a complaint in, they just forward it to your local postmaster and give you no avenue to follow up nor do they monitor the postmaster responses or they just do not care. Never seen nor would have ever thought that the US Post Office would stoop so low with such shameful and rude behavior.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 900 S Willow Ave?
You can send mail and packages, get money orders, rent PO boxes, apply for passports, purchase gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time U.S. passport applications and most locations can also take your passport photo.
Do I need an appointment to use passport services at this USPS location?
Most passport services require you to schedule an appointment online, though limited walk-in hours may be available.
How much does a passport photo cost at this Post Office?
The current fee for a passport photo is $15.
Can I rent a PO Box online for this Post Office?
Yes, you can search for and reserve PO Boxes online at the USPS website and then complete your setup in person.
Is 24/7 access to PO Boxes available at this location?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but specific access hours may vary by location.
What nearby postal facilities can I visit around this Post Office?
Nearby postal facilities include the US Post Office and another United States Postal Service location, providing additional mailing and shipping options.
Are there any financial services near the USPS at 900 S Willow Ave?
Yes, nearby financial services include FirstBank, Onemain Financial, and Mariner Finance, convenient for banking or loan needs before or after your postal visit.
What healthcare facilities are close to the USPS location in Cookeville?
You can find Plateau Oral Surgery, results PHYSIOTHERAPY Cookeville, Gentiva Health Care, and Veterans Affairs Department nearby for various medical and therapeutic services.
Where can I enjoy dining near the United States Postal Service on S Willow Ave?
Hardwoods Smokehouse, a barbecue restaurant and food truck, is located nearby for a meal before or after your postal visit.