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Visit your local Post Office™ at 900 S Willow Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Reviews
2.9
81 reviews
5 stars
35
4 stars
5
3 stars0
2 stars
2
1 star
39
- AMAngela Miskell5 days ago1.0For the last 2 years, our mail carrier has changed (our previous mail carrier was wonderful and delivered mail consistently around the same time every morning) and now basically delivers mail whenever he feels like it, but never in the morning, mostly between 1-3 pm and he will deliver packages wherever he feels like but never on the front porch, mostly near our basement garage door in the rain. Now we got a noticed today through the post office app that our packages (small ones of medicine that fit in mail box) were out for delivery at 6am, but would be delivered sometime before 7pm. A couple of days ago another medicine package was delivered in our mail box at 7pm. I tried to complain to the postmaster and their response was they can do whatever they want and is convenient for them. We recently went on vacation for 3 weeks and placed a stop mail request for the day we left until the day we returned. They did not stop our mail the whole first week (we had to send another email to the post office asking why they did not stop our mail. They then stopped it for 6 days and then delivered the held mail for that week and started delivering the mail again to our mailbox a week before we came back. So I guess they really do mean that they will do whatever they want to do. I wish the US Postmaster General could see these reviews and would care about their customers enough to make some changes for the better, but when you send a complaint in, they just forward it to your local postmaster and give you no avenue to follow up nor do they monitor the postmaster responses or they just do not care. Never seen nor would have ever thought that the US Post Office would stoop so low with such shameful and rude behavior.
- KMKevin Miskell5 days ago1.0For the last 2 years, our mail carrier has changed (our previous mail carrier was wonderful and delivered mail consistently around the same time every morning) and now basically delivers mail whenever he feels like it, but never in the morning, mostly between 1-3 pm and he will deliver packages wherever he feels like but never on the front porch, mostly near our basement garage door in the rain. Now we got a noticed today through the post office app that our packages (small ones of medicine that fit in mail box) were out for delivery at 6am, but would be delivered sometime before 7pm. A couple of days ago another medicine package was delivered in our mail box at 7pm. I tried to complain to the postmaster and their response was they can do whatever they want and is convenient for them. We recently went on vacation for 3 weeks and placed a stop mail request for the day we left until the day we returned. They did not stop our mail the whole first week (we had to send another email to the post office asking why they did not stop our mail. They then stopped it for 6 days and then delivered the held mail for that week and started delivering the mail again to our mailbox a week before we came back. So I guess they really do mean that they will do whatever they want to do. I wish the US Postmaster General could see these reviews and would care about their customers enough to make some changes for the better, but when you send a complaint in, they just forward it to your local postmaster and give you no avenue to follow up nor do they monitor the postmaster responses or they just do not care. Never seen nor would have ever thought that the US Post Office would stoop so low with such shameful and rude behavior.
- SHShae HenrySep 29, 20251.0What’s the point in paying for a parcel box when the workers are going to mark your packages delivered to box and then they go missing?!
- MWMichael WalkerSep 26, 20251.0The worst customer service of any place I have ever dealt with. The postal carrier that fills in sometimes, lies and says “Animal Interference”, when they didn’t even pull in the driveway!! I watch them drive right by. As much money as they make, they need to do their job or quit! The manager is just as useless! I wish I could give negative stars!
- SWsheila whitakerSep 13, 20251.0I scheduled for a pick up and waited two days and this is the second time this has happened. I’m reading comments about Merchandise getting crammed in the mailbox. I know exactly what you’re going through. I don’t know how many times theyve crammed merchandise in my mailbox and I could hardly get it out , or the box was damaged once, I had to tear apart a hole box and Styrofoam just to get out my merchandise. If you guys aren’t paying these people enough or they’re overworked or they just don’t care , Or maybe two or all three . Who knows. All I know is I’m tired of my mail becoming a hassle.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 900 S Willow Ave?
You can send mail and packages, get money orders, rent PO boxes, apply for passports, purchase gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time U.S. passport applications and most locations can also take your passport photo.
Do I need an appointment to use passport services at this USPS location?
Most passport services require you to schedule an appointment online, though limited walk-in hours may be available.
How much does a passport photo cost at this Post Office?
The current fee for a passport photo is $15.
Can I rent a PO Box online for this Post Office?
Yes, you can search for and reserve PO Boxes online at the USPS website and then complete your setup in person.
Is 24/7 access to PO Boxes available at this location?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but specific access hours may vary by location.
What nearby postal facilities can I visit around this Post Office?
Nearby postal facilities include the US Post Office and another United States Postal Service location, providing additional mailing and shipping options.
Are there any financial services near the USPS at 900 S Willow Ave?
Yes, nearby financial services include FirstBank, Onemain Financial, and Mariner Finance, convenient for banking or loan needs before or after your postal visit.
What healthcare facilities are close to the USPS location in Cookeville?
You can find Plateau Oral Surgery, results PHYSIOTHERAPY Cookeville, Gentiva Health Care, and Veterans Affairs Department nearby for various medical and therapeutic services.
Where can I enjoy dining near the United States Postal Service on S Willow Ave?
Hardwoods Smokehouse, a barbecue restaurant and food truck, is located nearby for a meal before or after your postal visit.