Staples

Reviews

• TF

  Terry Frank

  Jan 5, 2026
  2.0
  Coaching Opportunity, On Dec 31, made a purchase of Laptop and added Tech Support. My experience on the floor with Seth was really solid. He was knowledgeable and patient as we talked through my options and pricing for what was available. We decided to pay the additional fee to have my data transferred by Tech Support. Seth began to ring up my purchase and was pulled away by a manager to help a long line of Amazon returns who were bogged down. Understandable...teamwork. My interaction Sean was a let down by comparison. It started with me complimenting his team (Seth) and how helpful he had been. Sean's response, "He ought to be, I trained him." Leadership trip point. He proceeded with checkout while communicating to get next steps from someone and eventually we concluded what ended up being two separate receipts. I would learn that was a problem. Days later I received a text from Seth stating might need to re-ring my purchase in store. Next day text support communicated my laptop was ready. (ahead of promised time!) When I arrived at store on Sunday January 4th the problem with my purchase was unraveled. Separate receipts meant I would not be guaranteed warranty on my laptop as the service was not connected by transaction number. Two young men worked diligently to find a work around to remedy. Seth and Jalen, both sincere and humble. Final outcome refund and start over, which they did for me with good attitude. Here's the bad news and disappointing news. My purchase of a business computer ending 2025 will not be a business expense for 25 as it was ultimately executed on 1-4-26. The disappointing news as a leadership and team building coach... I was never contacted by the manager who kind of made a mess of things. This is my first experience with this store as I recently moved to the area. Recent experiences in Cool Springs, TN had been all positive. Here is a coaching opportunity for someone, TDF 'Everything rises and falls on leadership.'
• JL

  Jeannie Fitzgerald, LMT

  Dec 17, 2025
  4.0
  Great service by the associate who checked me out. All in all a good shopping experience
• WR

  Wayne Rhoten

  Dec 8, 2025
  5.0
  Great job helping with rewards.
• SD

  Sharon Dyer

  Nov 9, 2025
  5.0
  Staples is so easy to work with and staff is very helpful. Sending photos to print from your phone is so easy to do.
• CD

  Candice DuBose

  Nov 4, 2025
  3.0
  I usually do not put anyone on blast giving Google reviews that are negative unless it is a very bad experience. However, today would make the third time that I have came into the store to drop off a return for Amazon / Shein and each time it has been the same woman and she does not greet you or say a word. She looks like she hates her job and does not say hello, how are you doing, thank you or anything. At the end of the transaction she just hands me the paper/receipt. No thank you, have a good day or anything. The time before this one I watched her do the same with the customer ahead of me. She gives off negative vibes and its an uncomfortable transaction honestly.

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