United States Postal Service

3.3
21 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 155 Broad St NW to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
155 Broad St NW, Cleveland, TN
37311, United States

Hours

Reviews

3.3
21 reviews
5 stars
12
4 stars
0
3 stars
0
2 stars
0
1 star
9
  • JH
    Jenevieve Hornsby
    Nov 14, 2025
    5.0
    I didn’t even know that post offices existed where the employees seem happy and are kind and extra helpful. Both times I’ve been in here two separate employees have gone out of there where to help me and provide extraordinary service. So thankful to have such a wonderful post office nearby!
  • BT
    Business Time
    Oct 24, 2025
    5.0
    Lisa at downtown Post Office is always extremely honest, competent, helpful, efficient and will help everyone in every way having to do with their postal business
  • MB
    Maxim Bakurov
    Sep 8, 2025
    1.0
    While calling one of the attached numbers, I was connected with option-limited robot. Didn’t help, wasted time, and nothing’s solved
  • JJ
    JR
    Jul 16, 2025
    5.0
    Lisa, at Broad Street PO is an exceptional example of exemplary customer service. She always has a smile, advises on best mail options, treats everyone respectfully, takes time to ensure you are satisfied before moving to next person, and advises how to solve problems encountered with mailing issues. Lisa demeanor, mannerism, and customer service skills should be the model by which other employees within this system emulates.
  • JC
    James Carroll
    Oct 12, 2023
    1.0
    Waiting for an Amazon package that was out for delivery. End of day get a message that it wasn't deliverable because the front door or driveway wasn't accessible. I live in an apartment complex with no gate. If my front door was blocked then my neighbor and myself wouldn't be able to leave, which we can because it isn't blocked. It's just plan ineptitude and laziness of the postal carrier, but what would expect from a government worker.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.