United States Postal Service

3.4
22 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 155 Broad St NW to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
155 Broad St NW, Cleveland, TN
37311, United States

Hours

Reviews

3.4
22 reviews
5 stars
13
4 stars
0
3 stars
0
2 stars
0
1 star
9
  • AS
    Anne Shifley
    Jan 5, 2026
    5.0
    Miss Lisa is by far the most kind, patient and knowledgeable window clerk at ANY Post Office I have ever visited. This location is rarely too busy. Parking is a thing, but who couldn’t use a nice walk? Would much rather visit this location than any other in Cleveland.
  • JH
    Jenevieve Hornsby
    Nov 14, 2025
    5.0
    I didn’t even know that post offices existed where the employees seem happy and are kind and extra helpful. Both times I’ve been in here two separate employees have gone out of there where to help me and provide extraordinary service. So thankful to have such a wonderful post office nearby!
  • MB
    Maxim Bakurov
    Sep 8, 2025
    1.0
    While calling one of the attached numbers, I was connected with option-limited robot. Didn’t help, wasted time, and nothing’s solved
  • JJ
    JR
    Jul 16, 2025
    5.0
    Lisa, at Broad Street PO is an exceptional example of exemplary customer service. She always has a smile, advises on best mail options, treats everyone respectfully, takes time to ensure you are satisfied before moving to next person, and advises how to solve problems encountered with mailing issues. Lisa demeanor, mannerism, and customer service skills should be the model by which other employees within this system emulates.
  • AH
    Annette Hansen
    Dec 5, 2023
    5.0
    Excellence in Service

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.