United States Postal Service

2.3
184 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 6050 Shallowford Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6050 Shallowford Rd, Chattanooga, TN
37421, United States

Hours

Reviews

2.3
184 reviews
5 stars
54
4 stars
5
3 stars
5
2 stars
6
1 star
114

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported significant delays and lost packages once they reached the Chattanooga distribution center.

Customer Service

Feedback on customer service is mixed; while some staff were described as helpful and friendly, many reviews highlighted rudeness and unprofessional behavior from employees.

Operational Efficiency

Customers expressed frustration with the inefficiency of the facility, noting that packages often sit for extended periods without movement.

Passport Services

While some customers had positive experiences with passport services, others reported misinformation and unhelpful staff.
  • LT
    Lena Turner
    Dec 18, 2025
    1.0
    I live in Dahlonega Ga, about 75 miles north of Atlanta Ga. My package made it to Atlanta, then was sent to Chattanooga Tenn. WHY... IT HAS SAT THERE FOR 5 DAYS NOW@
  • KJ
    Kyle Jones
    Dec 18, 2025
    1.0
    If only Google allowed a review with negative stars. This location doesn't deserve 1 star. If you have any way to refrain from ever doing any shipping out of this building, avoid it like the plague-that is unless you like your packages getting lost and/or sitting in the same place for weeks at a time. I have heard of the government being inefficient, but this place drops the bar so low that an ant couldn't do the limbo under it. I could've hitched my package to a tortoise and sent it on its way across the country and it would've beaten any package shipped out of here. They could bulldoze the building and build a Buc-ees and I think the shipping network in Chattanooga would actually improve.
  • RF
    r fowlkes
    Dec 1, 2025
    5.0
    They are helpful and always take time to make sure I have everything I need.
  • IA
    Irina Alexandru
    Nov 28, 2025
    5.0
    Got my son's passport done today, Yattinness helped us, she is knowledgeable and extremely helpful and sweet. Made my day. If anyone deserves a raise, it's her.
  • NW
    Nita Wooten
    Oct 17, 2025
    1.0
    This distribution center is terrible! I order and shipping items all the time. I can follow tracking and all goes as planned UNTIL it get to this specific location. Once it gets here movement stops and tends to always be delayed. Delivery by tracking will say the date planned...but its always 2 to 3 days later than that. They cannot tell me it's not them when you can watch tracking and see it moving through the system accordingly until it gets here! Word of advice if you are sending items with deadlines you may want to consider UPS or Fed Ex.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.