United States Postal Service

2.8
47 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 511 S Hawthorne St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
511 S Hawthorne St, Chattanooga, TN
37404, United States

Hours

Reviews

2.8
47 reviews
5 stars
18
4 stars
3
3 stars
0
2 stars
2
1 star
24
  • TD
    Terry Davis
    4 days ago
    5.0
    Great customer service and helpful when sending international packages.
  • JW
    Jessie Whyte
    Oct 16, 2025
    5.0
    super fast service and very friendly. the lady at the front was very kind and patient
  • JM
    Joseph M.
    Sep 3, 2025
    1.0
    I waited in line to buy a stamp for something I needed to mail. When it was my turn I was told they won't sell me a single stamp that I could only buy a book of stamps. I have been here before and bought a single stamp why cant I now?
  • AB
    angela bennett
    Aug 18, 2025
    1.0
    Have had to open multiple cases with USPS due to mishandling of mail at this location, including when our mail person blatantly FORGED my husband’s signature on my wedding ring, and delivered it to the wrong address. Mail people frequently mark packages undeliverable for a variety of reasons that aren’t true - and the staff at the office will not help you, nor will they answer the phone or treat you like a human when you’re standing right there in front of them. The people who work here are miserable and appear to take pleasure when they can make your life miserable too. I typically hate using the word lazy, but that’s honestly the only way to describe the culture at this place. Lazy, miserable, and unqualified for social interaction even on a small scale.
  • ZT
    Zeke Tucker
    Aug 13, 2025
    1.0
    There was a problem with my PO Box, and I was expecting over a dozen packages, so instead of holding them for two days while the problem was resolved, they sent every single one of them back, causing me to pay double the price and creating twice the amount of work for them. Every time I go in here, they are as unhelpful as they can be.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.