The UPS Store

3.6
112 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3188 in Chattanooga offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Food City Shopping Center At Foot Of Signal Mountain.

Details

  • DeliveryNot available

Location

The UPS Store
711 Signal Mountain Rd, Chattanooga, TN
37405, United States

Hours

Reviews

3.6
112 reviews
5 stars
65
4 stars
7
3 stars
2
2 stars
3
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, particularly highlighting individuals like Linda and Owen for their exceptional service.

Efficiency

While some reviews noted long wait times, many customers appreciated the quick processing of services once they reached the counter.

Inconsistency

Several customers reported issues with inconsistent pricing and service quality, particularly regarding printing and shipping policies.

Management Issues

There were complaints about the management's responsiveness and accountability, with some customers feeling their concerns were not adequately addressed.

Cleanliness and Organization

Some reviews mentioned a lack of organization and cleanliness in the store, leading to a stressful experience for customers.
  • KC
    Kayla Ashley Carr
    Jan 2, 2026
    5.0
    This UPS store is awesome. Everyone there is so nice & helpful. Bailey typically handles my transactions and he is FANTASTIC. He always remembers the little things from my past shipments and we have fun chit chats. It’s nice to break from the monotony of superficial small talk in a customer service sense. I always have a great experience with him & the rest of the staff too. Last time I visited, a few days ago, Owen helped me and he went above & beyond with helping me ship multiple items in the most cost effective way. He very patiently helped me find the best solutions to mailing a bunch of artwork at a reasonable price. 10/10, it’s why I always go to this location.
  • DW
    Dana Ware-Woolf
    Dec 13, 2025
    5.0
    I visited the UPS Store at 711 Signal Mountain Road today and was greeted promptly by Avery. She was kind, efficient, knowledgeable, and friendly throughout my visit. The experience was quick and pleasant, and I felt well taken care of. I would highly recommend this UPS location for all of your mailing needs!
  • BM
    Bobby M
    Nov 28, 2025
    5.0
    Have always had good experiences at this location over the years.
  • NG
    Natalie G
    Nov 4, 2025
    5.0
    I went in last night to return a rather large item to Amazon and Owen was super helpful with locating a box to fit so it could be mailed back properly. Thanks to UPS and Owen at this location for helping and being super kind. Great customer service at this location!!
  • KG
    Kimberly Gunter
    Oct 28, 2025
    5.0
    Linda was amazing helping me set up a notary for my remote employee! She is very accommodating, communicates well and is easy to work with!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #3188 in Chattanooga offer?

They provide expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and other business services.