The UPS Store

3.4
260 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1995 in Chattanooga offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Corner Of Gunbarrel & Shallowford Located At Overlook At Hamilton|. Between Best Buy & Hobby Lobby.

Details

  • DeliveryNot available

Location

The UPS Store
2288 Gunbarrel Rd, Chattanooga, TN
37421, United States

Hours

Reviews

3.4
260 reviews
5 stars
146
4 stars
5
3 stars
3
2 stars
6
1 star
100

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with some employees praised for their helpfulness while others, particularly management, received criticism for rudeness and unprofessional behavior.

Long Wait Times

Several reviews mention long wait times and slow service, leading to customer frustration.

Additional Charges

Customers frequently express dissatisfaction with unexpected charges, such as fees for tape and printing labels, which they feel are excessive.

Lost Packages

Multiple reviews highlight issues with lost or delayed packages, causing significant inconvenience to customers.

Mixed Experiences

While some customers report positive experiences, the overall sentiment leans towards dissatisfaction, with many stating they would not return.
  • RP
    Roshani Patel
    Jan 2, 2026
    1.0
    Very bad customer service manager rude and disrespectful
  • KO
    Kaylan Osburn
    Dec 30, 2025
    5.0
    The workers were very kind and very efficient. There were a few people in line and I only waited about a minute or so. Love this location.
  • DH
    Dave & Annie Hartig
    Dec 16, 2025
    1.0
    Slow as molasses. Have to wait in line to ship item already pre-labeled causing backup out the door. If the employee moved any slower I think they would be sleeping.
  • BB
    Brando
    Dec 15, 2025
    5.0
    Kim is amazing! She has gone above and beyond with helping me. I will always come to this store even though there are closer ones to me. Everyone is so professional and kind!! Also Nikki has gone above and beyond with helping me with my shipping needs !
  • BW
    Barbie Wootten
    Dec 11, 2025
    1.0
    I paid for 3 day delivery and the employee told me that the package would be delivered Friday. The package didn’t get delivered until Monday and I just lost the extra money I paid for the 3 day delivery!!!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Chattanooga offer?

The UPS Store #1995 offers packing, shipping, professional printing, document finishing, mailbox rentals, notary, shredding, faxing, computer access, and passport/photo ID services.