United States Postal Service

1.9
21 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 4680 Nashville Hwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4680 Nashville Hwy, Chapel Hill, TN
37034, United States

Hours

Reviews

1.9
21 reviews
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16
  • AA
    Andrew L (AndrewL1986)
    Mar 26, 2024
    1.0
    They keep delivering my packages to the wrong address and deliver other peoples packages to my address. When you call the local number for the post office no one ever answers.
  • HT
    Harry Tift
    Nov 27, 2023
    1.0
    Waiting today 11/27 Waiting for my WSJ from last week. Service is way below poor
  • SB
    skyler bullington
    Nov 23, 2023
    1.0
    Stop forwarding mail when I'm on travel
  • JG
    Joey Gafford
    Jul 7, 2020
    1.0
    Had a package sent to Chapel Hill Post office that was supposed to go to a different county. Not their fault of course. But I spent 2 days making call after call to see if the package was there, and if and when they were going to forward it to the correct address. Or if I could just come by and pick it up. After 35 different phone calls over the course of two days, with absolutely no answer, I had to call the USPS help line. The lady there was very helpful. She also called the Chapel Hill Post Office and sent them a email. They did not respond to her either. So I drove an hour and a half to the Chapel Hill Post Office so I could just pick the package up. The status on Post Office Tracking site said it was still there and had not been redirected to the correct Post Office. Upon arrival, I told the male employee that was at the counter why I was there and what I was looking for. He made no effort to ask for any info, input any info, or try to locate my package. He just kept ensuring me that it had been scanned and redirected to back to Nashville the day before and it should deliver to my house today. So since he wasn't willing to help any further, I left. 4 hours later, I get an update alert that my package had just been scanned in Chapel Hill and was on the truck to be sent back to Nashville. Which meant my package was at the post office the whole time I was there looking for it. Horrible customer service. Lazy and unhelpful staff member. I feel sorry for those who have to rely on these people to get and ship packages in that town. Hopefully my package arrives soon, undamaged. You need to elevate your employees USPS. I know it's a pain and stressful time right now. Especially for the USPS and other shipping companies. But we are your source of income. And just answering a phone, or looking up a tracking number is not to much to ask when a customer is tracking down a lost package that they have already paid for. A little friendly help goes a long way.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.