The UPS Store

3.6
191 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3657 in Bristol offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Parkway Centre Between Taco Bell & Sonic Across From McDonald's.

Details

  • DeliveryNot available

Location

The UPS Store
1159 Volunteer Pkwy, Bristol, TN
37620, United States

Hours

Reviews

3.6
191 reviews
5 stars
119
4 stars
6
3 stars
3
2 stars
4
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of employees like Rob, Amy, and Heather for their outstanding service.

Efficiency

Customers appreciated the quick service and efficient handling of transactions, although some noted long wait times due to understaffing.

Parking Issues

Numerous reviews highlighted the poor parking situation at the new location, describing it as cramped and difficult to navigate.

Mixed Experiences

While many customers had positive interactions, there were several complaints about rude staff and inconsistent service quality, particularly from specific employees.

Store Cleanliness

The store was generally reported as clean, contributing to a pleasant customer experience.
  • KB
    Kirk Beauchamp
    Nov 11, 2025
    5.0
    The employees here are always friendly. I've not had any issues with parking or getting my vehicle in and out of the parking area. I am usually in the store and back out in less than 2 minutes. If there is a line, it moves quickly. Today there were at least 5 employees working, which means service is very fast. All employees were friendly and appeared to enjoy working there. It's the best UPS Store that I have visited.
  • SS
    Steven Saunders
    Nov 6, 2025
    1.0
    Worst UPS store I've ever visited. Very unorganized. I should have went to another store because my important letter sent ended up going to the wrong destination and now taking much longer to get delivered to the correct address. This was sent as 1 day air and it has been 4 days now! Horrible store!
  • DH
    Dawn Hancock
    Nov 3, 2025
    5.0
    Friendly, very competent staff.
  • RJ
    Robin Jimenez
    Oct 13, 2025
    5.0
    The associates where very friendly & helpful and explained other services that I was interested in.
  • NG
    Nina Guillermo
    Oct 13, 2025
    5.0
    All the staffs in volunteer parkway are friendly, accommodating and all out smile to greet you as soon as you enter the store! I love them because I don’t feel judge or what so ever! They are simply the great! They make me feel good today!!! Thank you for all you do!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Bristol offer?

The UPS Store offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.