Brand Certified
United States Postal Service
2.7(191 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
8011 Brooks Chapel Rd, Brentwood, TN
37027, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 8011 Brooks Chapel Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
United States Postal Service
8011 Brooks Chapel Rd, Brentwood, TN
37027, United States
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.7
191 reviews
5 stars
65
4 stars
11
3 stars
10
2 stars
7
1 star
98
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their friendliness and efficiency, others are criticized for being rude and unhelpful.
Passport Services
Many customers reported issues with passport services, including long wait times, unprofessional staff, and confusion regarding appointment policies.
Operational Efficiency
Some customers appreciated the quick service and extended hours, while others experienced delays and miscommunication regarding package handling.
Facility Conditions
The post office's physical conditions, particularly the parking lot with numerous potholes, received negative comments from several customers.
- ABAndrea Byrd5 days ago5.0Thank you Trey for the absolute best experience I've ever had at post office. Usually its a rushed experience and I feel that if I don't know exactly how and what I want I'll get someone upset. Totally not the case here. Trey, (nice long hair and tattoos) treated me with kindness, gave me advice on shipping my documents and we even had a nice little laugh in between. That's what customer service is! He took a trip to the post office that I was dragging my feet about and made it nice. Thinking I may take the drive from Smyrna here just to have a calm post office experience. Also great hours, appreciate the flexible times! This location needs a raise!!!!!
- MGMonica GarrettFeb 26, 20261.0Worst post office customer service I’ve ever experienced
- GHGaylord HansonFeb 25, 20265.0Service was very fast and friendly today.
- TTToni ThompsonFeb 17, 20265.0Trazay offered professional service in helping me send a 2 day delivery letter with long addresses that required doing a few different versions. She was efficient and cheerful and appreciated my humor. Accessible entry. Accessible venue. Post office boxes for business and personal use. Free van accessible parking in private lot
- EMErika MurrellJan 31, 20263.0THEY NO LONGER TAKE WALK-IN PASSPORT APPOINTMENTS!!! They have a sign on the door and they sent us away. As of January 2026. Beware!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are offered at the United States Postal Service at 8011 Brooks Chapel Rd?
This Post Office offers mail sending, package shipping, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a U.S. passport at this location?
Yes, this location accepts first-time U.S. passport applications and can often take passport photos.
Do I need an appointment for passport services here?
Most passport services require scheduling an appointment online, though limited walk-in hours are sometimes available.
What are the operating hours of this Post Office?
Monday to Friday: 8:30 AM to 6:30 PM, Saturday: 9:00 AM to 4:00 PM, closed on Sunday.
Can I rent a PO Box at this location?
Yes, you can rent a PO Box either online or in person at this Post Office.
Is 24/7 access to PO Boxes available at this Post Office?
Most USPS locations offer 24/7 access to PO Boxes in the lobby; please check with this location for exact lobby hours.
Are there other Post Offices near the United States Postal Service at 8011 Brooks Chapel Rd?
Yes, nearby Post Offices include US Post Office and Brentwood Post Office, which can be useful if you need alternate mailing locations or services.
What nearby businesses can I visit along with the Post Office?
You can visit Caldwell Marketing International llc for marketing needs or Mazatlan Authentic Mexican Cuisine for dining close by.
Are there fitness and wellness centers near the Post Office?
Yes, nearby options include Yoga Country, a yoga studio, and 10th Planet Nashville, a martial arts club, great for post-mailing fitness activities.
How can I make an appointment or schedule services at this Post Office?
You can schedule passport services and other appointments via the USPS online reservation system linked in their website and reservation URLs.
Brand Certified Facts from United States Postal Service
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Certified March 01, 2026Yext Knowledge Graph
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