Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 8011 Brooks Chapel Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
8011 Brooks Chapel Rd, Brentwood, TN
37027, United States
Hours
Reviews
2.7
183 reviews
5 stars
62
4 stars
11
3 stars
9
2 stars
7
1 star
94
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several specific complaints about unprofessional behavior and lack of assistance.
Efficiency
While some customers experienced quick service, many others faced long wait times and disorganization, particularly with passport services.
Mixed Experiences
Feedback varied widely, with some praising specific employees for their helpfulness while others had negative encounters with the same staff.
Facility Issues
Customers noted poor conditions at the location, including a hazardous parking lot with large potholes and inadequate signage regarding services.
Communication Problems
Numerous complaints about the inability to reach the post office by phone and misinformation regarding walk-in hours for passport services.
- BBBrittany4 days ago5.0I always have great interactions here, but had the best one on Nov 18. The man that helped me ship my package off had gave me the most perfect customer service experience. He helped me find exactly what I needed and was very kind to me and my daughter. I didn't get his name but he has long hair and tattoos. He deserves a raise! I don't live in Brentwood but I go out of my way to use this USPS branch because there is never a wait and the staff is amazing. Thank you!
- JSJessica SrisourathOct 29, 20251.0This place is so unprofessional. I scheduled an appointment to get my passport renewed and the lady doing the job never showed up. There was also no one else on-site that could assist. It was a complete waste of time. No one there is helpful.
- JPJoseph ProctorOct 17, 20255.0I've seen a lot of bad reviews so I don't wanna take away from those people's experiences, but I just had a quick drop off with a QR code and the lady I had was really nice, friendly, and informative when I had a couple questions! No complaints at all. I didn't catch her name but she was the second from the left desk and was very helpful.
- JFJohn FisherSep 29, 20251.0Super rude!
- CECotton EyedEmSep 8, 20255.0Was in and out in 5 min. Very friendly staff.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are offered at the United States Postal Service at 8011 Brooks Chapel Rd?
This Post Office offers mail sending, package shipping, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a U.S. passport at this location?
Yes, this location accepts first-time U.S. passport applications and can often take passport photos.
Do I need an appointment for passport services here?
Most passport services require scheduling an appointment online, though limited walk-in hours are sometimes available.
What are the operating hours of this Post Office?
Monday to Friday: 8:30 AM to 6:30 PM, Saturday: 9:00 AM to 4:00 PM, closed on Sunday.
Can I rent a PO Box at this location?
Yes, you can rent a PO Box either online or in person at this Post Office.
Is 24/7 access to PO Boxes available at this Post Office?
Most USPS locations offer 24/7 access to PO Boxes in the lobby; please check with this location for exact lobby hours.
Are there other Post Offices near the United States Postal Service at 8011 Brooks Chapel Rd?
Yes, nearby Post Offices include US Post Office and Brentwood Post Office, which can be useful if you need alternate mailing locations or services.
What nearby businesses can I visit along with the Post Office?
You can visit Caldwell Marketing International llc for marketing needs or Mazatlan Authentic Mexican Cuisine for dining close by.
Are there fitness and wellness centers near the Post Office?
Yes, nearby options include Yoga Country, a yoga studio, and 10th Planet Nashville, a martial arts club, great for post-mailing fitness activities.
How can I make an appointment or schedule services at this Post Office?
You can schedule passport services and other appointments via the USPS online reservation system linked in their website and reservation URLs.