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The UPS Store #7333 in Brentwood offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Southpointe Marketplace.
Customers consistently praised the staff for being friendly, helpful, and efficient, with particular mentions of employees like Mehul, Janelle, and Autumn.
Professionalism
The team demonstrated a high level of professionalism, handling busy situations with patience and care, which was appreciated by many customers.
Service Quality
Overall service quality was highlighted as exceptional, with many customers noting quick and effective assistance for their shipping and printing needs.
Positive Atmosphere
The store was described as having a welcoming and positive atmosphere, contributing to a pleasant customer experience.
LH
Lita Harris-Wells
Feb 4, 2026
5.0
Easy and quick. Great customer service. Have your QR code ready and returns are a breeze.
CP
Candice Patton
Feb 1, 2026
5.0
Wonderful service every time I have been to this location! Employees are very supportive regarding assisting inquiries and multiple services.
LH
latesia horton
Jan 31, 2026
5.0
JuJu was very nice and pleasant. He greated me coming in and leaving the store. Thanks for the great customer service.
MG
Michele Greene
Jan 29, 2026
5.0
Nikkie was so helpful attentive, and her suggestions were pointed on. I’m so glad that I stopped into the store.
TW
Tiffani Weedon
Jan 8, 2026
1.0
I’m attaching all communications and photos of the product(s) for transparency of why I am giving a 1-star review.
On 12/5 I placed an order for a 24x30 print. Upon pickup I noticed that there was a large green streak across the edge that was not part of the high resolution file I provided them. They said I could pickup a replacement poster that would be ready the next day around 5pm. When I went to pickup the print it was not there, and they blamed me because I did not confirm (when there was no confirmation was requested). I told them I would be back in the area again on 12/26 and I would pickup the print then to which they confirmed it would be ready. I wish I was joking when I say that when I arrived to pick it up 8 days later, on the day I said I was coming, they yet again let me know that it was never printed - this time because someone was out sick but that they would have it ready for me the next time I come in.
It is now January 8th and Janelle is the employee who presented me a new print with another large green printing flaw on it. Janelle told me that their store has a “brand new printer” and the reason for this flaw is because there is “something wrong with the file I provided”. This gaslighting makes absolutely no sense because the neon green stripe that appears on both images they produced was not the same, and it clearly is not on the original file I sent. Janelle also refused to give me a refund today because I did not have a receipt, but UPS required payment over the phone at the time I placed the order and so a receipt was never provided to me! I had my bank statement showing the amount paid with the date that coincided with the email chain, but they said this still was not sufficient.
I have since disputed the charge with AMEX who will hopefully withdrawn the money back from UPS since they did not provide the good that I paid for. After over a month of useless back and forth trips to this UPS Store I am happy to say that I was able to successfully have the image printed within 24 hours using Graphics 615. I highly recommend this small business as they are incredibly professional, fast, and produce high quality work!
Yes, our hours on Sunday are 10:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store in Brentwood offer?
The UPS Store provides expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.
What are the regular business hours for The UPS Store at 7115 Southpointe Pkwy?
The store is open Monday through Friday from 8 AM to 7 PM, Saturday from 9 AM to 5 PM, and Sunday from 10 AM to 4 PM.
Is The UPS Store in Brentwood open on Sundays?
Yes, it is open on Sundays from 10:00 AM to 4:00 PM, though hours may vary on holidays.
Which payment methods are accepted at The UPS Store?
The store accepts American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, Samsung Pay, and Visa.
Does The UPS Store have wheelchair accessible entrances and seating?
Yes, it features wheelchair accessible entrances and seating to accommodate all customers.
Are there any special offers available at The UPS Store in Brentwood?
Yes, customers can save big with special offers and coupons available on their website.
How can I contact The UPS Store by phone or email?
You can call them at +1 615-819-0031 or email at store7333@theupsstore.com.
What nearby dining options are available around The UPS Store?
Near The UPS Store, you can enjoy meals at Teriyaki Madness, a popular Asian restaurant, or grab pizza at Domino's.
Are there any nearby services complementary to The UPS Store's shredding options?
Yes, nearby Shred Nations offers professional shredding services in the area, which complements The UPS Store's document shredding service.
What nearby places can customers visit for personal care after visiting The UPS Store?
Customers can visit 5th Nail Lounge for nail and beauty services or Sport Clips Haircuts for haircuts and grooming nearby.
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