Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6710 in Rapid City offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To Five Guys And Blaze Pizza.
Details
- DeliveryNot available
Location
Hours
Reviews
3.5
116 reviews
5 stars
68
4 stars
3
3 stars
2
2 stars
4
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are criticized for being rude and unprofessional.
Efficiency
Many customers appreciate the quick and efficient service, especially for tasks like returns and printing.
Communication Issues
Several reviews highlight problems with phone communication, including difficulty reaching staff and unreturned calls.
Professionalism
There are significant concerns regarding the professionalism of some staff members, with reports of dismissive attitudes and lack of accountability.
Pricing Concerns
Customers have expressed dissatisfaction with pricing, particularly regarding unexpected fees and perceived overcharging.
- LJLuqman JohnsonNov 29, 20251.0I almost never bother with negative reviews. But today’s phone interaction was so poorly handled that silence would feel dishonest. We were expecting a critical package, and the driver claimed they “couldn’t deliver” because they lacked a security code. There is no security code. Packages are delivered to our lobby every day without incident. To make matters worse, the delivery failure notice didn’t show up until about 15 minutes after the driver had already left—long after any real attempt could have been made. So I called, hoping to at least pick up the package myself. That’s when the experience went from frustrating to outright insulting. Kevin didn’t just fail to help—he didn’t even pretend to care. No effort to understand the issue. No attempt to verify the obvious mistake. No solution offered. His tone made it clear that my call was an inconvenience, not a customer needing assistance. It was dismissive, curt, and borderline contemptuous—behavior that has no place in customer service, let alone from the person representing your store on the phone. I take no pleasure in writing this, but professionalism wasn’t merely lacking today—it was absent entirely. And for a customer, that’s unacceptable.
- PGPappy GrampsOct 31, 20255.0It's a UPS store. I've come to expect exemplary customer service from UPS: and this store in Rapid City is no exception. Impeccable service; and attention to detail, in a timely manner, despite being extremely busy. Handy quick print service via email, shipping, and post boxes if you want to rent one.
- CHCarla HiggsOct 25, 20255.0Efficient, friendly and gave me options to send.
- LCLW “Uncle Cy” CampbellOct 20, 20255.0Employees were super polite and helpful
- WQWilliam QuinnSep 22, 20252.0I have called over the last couple of days, no one ever answers the phone. Had to go in there in person to find out the notary didn’t work until Monday. This is really getting old.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store in Rapid City offer?
The UPS Store in Rapid City offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing services.
What are the regular operating hours for The UPS Store?
The UPS Store is open Monday to Friday from 7:30 AM to 6:00 PM, Saturdays from 9:00 AM to 3:00 PM, and Sundays from 10:00 AM to 3:00 PM.
Are there any holiday closures for The UPS Store?
The UPS Store is closed on November 27, December 25, December 31, January 1, and January 19. On other listed holidays, it may have regular or adjusted hours.
What payment methods are accepted at The UPS Store?
The UPS Store accepts American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, Samsung Pay, and Visa.
Can I contact The UPS Store via email?
Yes, you can email The UPS Store at store6710@theupsstore.com.
Where is The UPS Store located in Rapid City?
The UPS Store is located at 1329 Eglin St, Rapid City, SD 57701, USA, next to Five Guys and Blaze Pizza.
What nearby restaurants can I visit before or after using The UPS Store?
You can visit nearby restaurants Five Guys, known for burgers, and Blaze Pizza, which offers pizza and American fare, both located next to The UPS Store.
Are there any nearby services related to document security close to The UPS Store?
Shred Nations, which offers professional shredding services, is a nearby service you can use for document destruction.
What are some nearby stores where I can shop after visiting The UPS Store?
Nearby retail options include AT&T Stores for mobile phones and accessories, Shoe Carnival for footwear, and Scheels for sporting goods and apparel.
Does The UPS Store offer mailbox rental and business services for small companies?
Yes, The UPS Store provides mailbox rentals and a range of business services tailored for small businesses.