United States Postal Service

3.0
41 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 500 Main Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
500 Main Ave, Brookings, SD
57006, United States

Hours

Reviews

3.0
41 reviews
5 stars
17
4 stars
3
3 stars
0
2 stars
3
1 star
18
  • SH
    Steve Hagen
    4 days ago
    1.0
    A lot of days my mail is crammed into my mailbox as if it were in a trash compactor
  • MN
    Michael Nel
    Dec 24, 2025
    5.0
    Great staff
  • CS
    Cruz Sik
    Sep 13, 2025
    1.0
    Have to wait 2 weeks for one package because they just have it sitting there for 4 days
  • PR
    Peyton Rademacher
    Sep 5, 2025
    1.0
    Delivered my package to an address with a different zip code
  • LS
    Lauren Stanley
    Aug 8, 2025
    2.0
    We had to leave for a month for an internship over the summer, and we knew we’d have a title to our motorcycle coming so I went in to put our mail on hold. End of the month when we came back my husband went to pick it up and they said they didn’t have ANY of our mail for the month, she was snippy and rude. So I went in assuming i was just a mistake from the names since I signed the paperwork for it. The clerk didn’t take my name, ID, or address, went back for 10 seconds and came back saying that they didn’t have it, and when I asked if she could check again with all the information she came back in 20 seconds and said nothings there. I asked what I should do because it had a lot of mail and she said “I don’t know, I can’t do anything about it” and when I said that we had a vehicle title she said “K…” with such an attitude like it wasn’t a big deal, like we can’t drive the vehicle till we have our title. I asked if there was anyone who could help with it, and she said “he's not here, he stepped out.” Okay, can I wait for him then I asked, but nope told me he’d be back later and I’ll be called. I called the USPS customer service number and had a service request finished within 20 minutes, apologies for the staffs rudeness, and 2-3 day time frame to locate our MONTHs worth of mail and motorcycle title, but it had to be directed to the local post office again anyway so I guess I just don’t get my mail. Horrible, rude, lazy service. Still haven’t been contacted. UPDATE: got a call front manager after I put in a service request online, not from my request in person. Said the clerk would be delt with and still said the title isn’t with them and we’ll have to talk to the people that sent it. He was overall polite.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.