United States Postal Service

2.4
77 reviews

About

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Visit your local Post Office™ at 511 N Ellsworth Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
511 N Ellsworth Rd, Box Elder, SD
57719, United States

Hours

Reviews

2.4
77 reviews
5 stars
22
4 stars
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3
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1 star
46
  • LL
    LRM
    Sep 30, 2025
    5.0
    They are Awesome people working here. Don't believe these other posts. These people take pride in their work. I’m happy to have been a customer. Multiple interactions and everyone was positive always.
  • SP
    Stacey P
    Aug 29, 2025
    5.0
    Rhonda and Trisha are amazing! Always friendly, kind, and helpful! I visit this post office multiple times a week to drop off packages and the service is always 100%.
  • SW
    shante woolett
    Aug 9, 2025
    1.0
    Staff very rude and act like they don't have time to do their job. When asked about a pkg that didnt get delivered all I got was I don't know wait and see. Didn't even try to look it up. I'd rather drive further to another store then deal with box elder again.
  • JE
    J Ed
    Jun 17, 2019
    1.0
    I’ve lived here two years and it’s the same story every time I visit. One lady in particular is downright rude and condescending. I’d bet it’s the same “lady” everyone else has complained about. She assumes every customer she deals with is completely ignorant and has no clue what they’re talking about. Went in today because I requested our mail start being forwarded tomorrow, but we haven’t received any in the last week and I received a notification that an important package was “undeliverable.” Instead of listening to me explain my situation, she immediately jumped to conclusions and tried to correct me on my understanding of how it all works, based on false assumptions (and you know what they say about assuming). I told her I’ve moved 8 tines in the last 15 years, I know how it works. After giving her the stare down she finally decided maybe it wouldn’t kill her to go looking for my mail. This is one of maybe twenty interactions I’ve had with her in the last two years, and they’ve all been pretty much the same. I’ve seen nothing but complaints on the base fb pages as well, mostly about her. She needs to be fired, but I wouldn’t expect anything actually proactive to be done by the usps. If they were a legitimate business and not an arm of the Feds, they’d have tanked long ago...
  • SK
    S K
    Oct 20, 2018
    1.0
    Every package I have had delivered has been put in the wrong mail box, I only know its been delivered since I have text notifications alerting me. Half my mail I do not receive-luckily I know when my bills are due and don't rely on statements!! Worst postal service ever!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.