Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1535 Platt Springs Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
1535 Platt Springs Rd, West Columbia, SC
29169, United States
Hours
Reviews
2.1
208 reviews
5 stars
44
4 stars
11
3 stars3
2 stars
10
1 star
140
What are people saying?
AI-generated from recent customer reviews
Customer Service
Several employees, particularly Ashlee and Roc, received praise for their professionalism and helpfulness, while others were criticized for rudeness and unhelpfulness.
Delivery Issues
Numerous complaints about packages being misdelivered, not delivered at all, or marked as delivered when they were not, leading to frustration among customers.
Wait Times
Customers reported long wait times at the post office, with some expressing dissatisfaction with the speed of service.
Communication Problems
Many customers experienced issues with the accuracy of information provided online and by staff, leading to confusion and frustration.
Staff Attitude
Mixed reviews on staff demeanor, with some being described as friendly and helpful, while others were noted for being rude or dismissive.
- DPDesirée Vidaña Pérez2 days ago5.0They are great, really helpful. And it's open on Saturdays!
- MBMorgan BarkefeltOct 15, 20255.0I renewed my passport today for myself and my husband, and miss Ashlee helped me at the counter. She was kind and extremely professional. She assisted me through the process efficiently and quickly. She was also patient with me when I forgot part of my passport renewal application (Pro tip: don’t forget your passport card if you’re renewing that also!)
- FFFawn FoulksOct 2, 20252.0I received excellent customer service from Ashley today. She is an amazing asset to the Cayce West Columbia Post Office.
- DJDawn JilesOct 2, 20255.0Ashley was very professional and patient in assisting me with my passport application.Her knowledge and expertise was very evident. Remarkable service!
- RSRachel SowellAug 18, 20251.0The mail man left a pink slip in our mailbox stating we didn’t come to the door for a signed package. They never exited the vehicle nor came down our private driveway. Extremely unprofessional.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Where is the United States Postal Service located in West Columbia?
The United States Postal Service is located at 1535 Platt Springs Rd, West Columbia, SC 29169.
What are the operating hours for the United States Postal Service at 1535 Platt Springs Rd?
The Post Office is open Monday to Friday from 9:00 AM to 5:00 PM, Saturday from 9:30 AM to 11:30 AM, and closed on Sundays.
Can I apply for a passport at this Post Office?
Yes, this location accepts first-time passport applications for the U.S. Department of State. Most locations also provide passport photo services by appointment.
Do I need an appointment for passport services at this location?
Yes, most Post Offices require scheduling an appointment online for passport services, though limited walk-in hours are available at select locations.
How much does a passport photo cost at the United States Postal Service?
The fee for a passport photo at USPS is $15.
Can I get a PO Box at this Post Office and how do I reserve one?
You can apply for a PO Box online or in person. To reserve one online, visit https://www.usps.com/manage/po-boxes.htm and follow the instructions.
What other services does the United States Postal Service at 1535 Platt Springs Rd offer?
Services include mail and package shipping, money orders, PO Boxes, passports, gift cards, and more.
Are there nearby places where I can shop or eat before or after visiting the Post Office?
Yes, nearby places include Tienda San Marcos for groceries, Arby's for fast food sandwiches, and Topp Dawgs Liquor Store for drinks.
Is there a nearby pharmacy close to the Post Office at 1535 Platt Springs Rd?
Yes, CVS Pharmacy is nearby providing convenience and pharmacy services, which could be convenient for customers visiting the Post Office.
What nearby services are available if I need home or cleaning assistance near the Post Office?
We Wash Windows SC offers window installation and home cleaning services close to the Post Office location.