Brand Certified
United States Postal Service
2.1(221 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
1535 Platt Springs Rd, West Columbia, SC
29169, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1535 Platt Springs Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
United States Postal Service
1535 Platt Springs Rd, West Columbia, SC
29169, United States
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.1
221 reviews
5 stars
48
4 stars
12
3 stars
5
2 stars
11
1 star
145
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some staff members received praise for their helpfulness and professionalism, others were reported as rude and unhelpful, leading to a mixed experience for customers.
Delivery Issues
Numerous complaints were made regarding undelivered packages, misdelivered mail, and poor communication about delivery attempts, indicating significant operational problems.
Wait Times
Customers frequently noted long wait times at the post office, particularly during busy periods, suggesting a need for better staffing during peak hours.
Professionalism
Several reviews highlighted unprofessional behavior from specific employees, particularly in handling customer inquiries and service requests.
- TWTeri WattsFeb 21, 20265.0I went in this morning to buy a book of stamps very busy Daniel was the postal worker. In between helping everyone he would stop and apologize for the wait. Daniel was always very kind he smiled and most of all he was very calm and attentive to each person that was there. I just wanted to let him know that I truly appreciated the Great service he provided for everyone there. Thank you again!!
- SVStarr VaughnFeb 15, 20261.0Constantly not receiving packages marked delivered to my post office box. Constantly receiving other people's packages and mail. How can these employees not know how to read 4 numbers and match it to the post office box? Oh, and several times the delivery driver can't even find my house, several times I've had to go up there and explain on a map where I live. I'm tired of their screw ups! Close the dang location down and fire everyone.
- DADeborah AndersonFeb 10, 20261.0I wish I could give a zero because the automated system would not allow me to speak to someone because I have a question that Was not covered under the options given. And looking at some of the other reviews, this is supposed to be a service to taxpayers. This is shameful.
- TITara IrwinFeb 4, 20262.0I’m missing something that was supposed to be mailed last week, and every other month where getting slips on who lives at my address, and they will hold my mail until it’s filled out. They were supposed to deliver a package today and said they couldn’t get to my mailbox nothing was blocking it! And they could’ve easily get out and leave it on my porch which is next to my mailbox! All because they’re being lazy because it was raining!
- JMJasmine MJan 28, 20261.0On 1/27/26, I arrived at the Cayce, SC post office at 8:45am to apply for passports for my 16-year-old daughter and 7-week-old baby. Passport walk-in hours are posted as 8am-9am Tues-Thurs. We waited in line 10 mins and reached the counter around 8:55am. The male employee (ROC) that was handling passports refused to assist us. When I calmly explained we were within the walk-in window and I really did not want to have to come out again in 22-degree weather with a newborn. He became hostile, raised his voice and yelled "I don't care what online says" and he would not help us "no matter what". He was extremely rude, dismissive and unprofessional. We were denied service despite being on time. I see that this same employee has been repeatedly complained about in Google reviews and by others in the community for similar behavior with this situation. This is clearly not an isolated incident but a pattern of behavior that reflects poorly on the United States Postal Service. Employees are expected to treat the public with professionalism, fairness and respect. Especially when handling time-sensitive and important matters such as passports for children. This interaction was humiliating and stressful, given that I was holding a newborn. No family, especially with small children, should ever be treated this way. I will never return to this location. Go to Lexington location instead!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Where is the United States Postal Service located in West Columbia?
The United States Postal Service is located at 1535 Platt Springs Rd, West Columbia, SC 29169.
What are the operating hours for the United States Postal Service at 1535 Platt Springs Rd?
The Post Office is open Monday to Friday from 9:00 AM to 5:00 PM, Saturday from 9:30 AM to 11:30 AM, and closed on Sundays.
Can I apply for a passport at this Post Office?
Yes, this location accepts first-time passport applications for the U.S. Department of State. Most locations also provide passport photo services by appointment.
Do I need an appointment for passport services at this location?
Yes, most Post Offices require scheduling an appointment online for passport services, though limited walk-in hours are available at select locations.
How much does a passport photo cost at the United States Postal Service?
The fee for a passport photo at USPS is $15.
Can I get a PO Box at this Post Office and how do I reserve one?
You can apply for a PO Box online or in person. To reserve one online, visit https://www.usps.com/manage/po-boxes.htm and follow the instructions.
What other services does the United States Postal Service at 1535 Platt Springs Rd offer?
Services include mail and package shipping, money orders, PO Boxes, passports, gift cards, and more.
Are there nearby places where I can shop or eat before or after visiting the Post Office?
Yes, nearby places include Tienda San Marcos for groceries, Arby's for fast food sandwiches, and Topp Dawgs Liquor Store for drinks.
Is there a nearby pharmacy close to the Post Office at 1535 Platt Springs Rd?
Yes, CVS Pharmacy is nearby providing convenience and pharmacy services, which could be convenient for customers visiting the Post Office.
What nearby services are available if I need home or cleaning assistance near the Post Office?
We Wash Windows SC offers window installation and home cleaning services close to the Post Office location.
Brand Certified Facts from United States Postal Service
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