United States Postal Service

Reviews

• RJ

  Robert Jones

  Apr 3, 2026
  5.0
  Had a great experience getting a passport. They were very kind and thorough. GREAT JOB Sumter Post Office!!!
• CS

  charlene smith

  Mar 26, 2026
  5.0
  The employees at the Sumter Post office on Maine Street were very knowledgeable and preformed their job duties with excellence. I was directed to the appropriate persons who supported me and handled my situation immediately. They gave me Excellent Customer Service and Customer Support. The situation was handled and Protection procedures were made immediately. THANK YOU ALL. BLESSINGS
• TS

  Tony S

  Mar 18, 2026
  2.0
  This place could be so much better. Everytime I go inside it's long waits not because of too many customers but because the lack of staff. It should not be one or two employees trying to help 15 people. Where is the 3rd person? Then the delivery is terrible. The drivers sometimes do not pay attention to orders. The driver also mark's things as delivered when they didn't deliver the package to the resident.
• DD

  D

  Jan 27, 2026
  3.0
  I’ve lived here less than a year, and each visit to this post office is uncomfortable. Most of the staff are friendly and efficient, so my concern isn’t with the employees. The issue is the group that regularly congregates at the entrance. I don’t judge people based on their circumstances, but being approached by multiple people asking for money, exposed to cigarette smoke, and once witnessing a man urinating at the front door creates an unsafe and unwelcoming environment. They should have security onsite to ensure the facility is clean, safe, and approachable for customers.
• JP

  Julie Prescott

  Dec 22, 2025
  1.0
  Been here a little over 2 years and these people dont know how to hold mail!!! Ever!! Fill out online hold mail, get confirmation. Turn in yellow hold mail card as well for the same time period because these people cannot read!!! Cannot check their routes for customers who have hold requests. They cannot follow directions! They have never held our mail correctly Ever in 2 years!!! Front counter people take your yellow hold mail card and lay it aside like its a piece of junk to be thrown away later. Attempting to call to report they are not holding the mail during an active request is pointless because no one answers the phone!! The 800 number is a ginormous waste of time you never talk to a real person. Have lived all over this country and never had this level of horrible service. Clearly mail carriers are not receiving any proper training or if they are, they don't give a rip and no supervision whatsoever.. Filling out their survey does absolutely nothing. Worst federal post office. You cannot go on vacation and be assured of your mail being held. You will stress and watching on your security camera every day- seeing the mail carrier stopping to deliver your mail during an active hold request is the worst display of inepitude. No amount of complaining or requesting the manager will get anything corrected or changed. Your only hope is to leave the sumter area!

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