Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 311 N Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.6
237 reviews
5 stars
24
4 stars
7
3 stars
8
2 stars
10
1 star
188
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported packages marked as delivered but not actually received, with claims of lazy delivery practices and miscommunication regarding delivery attempts.
Customer Service
Many reviews highlighted poor customer service, including rude staff, lack of responsiveness, and difficulty in reaching the post office by phone.
Long Wait Times
Customers frequently mentioned long lines and slow service at the counter, often with insufficient staff to handle the volume of customers.
Incompetence
Several reviews pointed to a lack of professionalism and accountability among staff, with complaints about lost mail, incorrect deliveries, and failure to follow through on service requests.
- AMAustin McCoyDec 24, 20251.0They like to mark packages as delivered, but not actually deliver them…
- JPJulie PrescottDec 22, 20251.0Been here a little over 2 years and these people dont know how to hold mail!!! Ever!! Fill out online hold mail, get confirmation. Turn in yellow hold mail card as well for the same time period because these people cannot read!!! Cannot check their routes for customers who have hold requests. They cannot follow directions! They have never held our mail correctly Ever in 2 years!!! Front counter people take your yellow hold mail card and lay it aside like its a piece of junk to be thrown away later. Attempting to call to report they are not holding the mail during an active request is pointless because no one answers the phone!! The 800 number is a ginormous waste of time you never talk to a real person. Have lived all over this country and never had this level of horrible service. Clearly mail carriers are not receiving any proper training or if they are, they don't give a rip and no supervision whatsoever.. Filling out their survey does absolutely nothing. Worst federal post office. You cannot go on vacation and be assured of your mail being held. You will stress and watching on your security camera every day- seeing the mail carrier stopping to deliver your mail during an active hold request is the worst display of inepitude. No amount of complaining or requesting the manager will get anything corrected or changed. Your only hope is to leave the sumter area!
- JSJordan ShupingDec 20, 20251.0If I could give this place 0 stars, I would in a heartbeat. I waited in line around Christmastime, and it was extremely long. I had an issue with my packaging that would have been solved in less than 15 seconds, but he told me to go to the back of the wrap around line. I timed myself when fixing it, 9 seconds. I waited in line again, as this was important. When I went to the desk, they told me another minor problem that THEY COULD HAVE MENTIONED BEFORE I WASTED AN HOUR OF MY TIME AT THEIR INEFFICIENT OFFICE. I suppose some stereotypes are true for valid reasons. AWFUL experience. Would not recommend.
- HPH PDec 7, 20251.0Please remove the panhandler that is usually at the front door that expects a “tip” for opening the door for you.
- JCJanice ComerOct 10, 20251.0Post office text said 2 pkgs was delivered 12:45 on 9th to my door but wasn’t although mail truck was at my box at that time putting letters in my box. Called post office twice yesterday and half dozen times this morning to try checking on them but can’t get answer. What is happening to mail service
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 311 N Main St, Sumter?
You can send mail and ship packages, purchase money orders, rent PO Boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office?
Yes, this location accepts first-time U.S. passport applications and can take passport photos by appointment.
Do I need an appointment for passport services at this Post Office?
Most passport services require an appointment through the online scheduler, though limited walk-in hours may be available.
What are the operating hours of the United States Postal Service in Sumter?
Monday through Friday from 9:30 AM to 5:00 PM, Saturday from 10:00 AM to 12:00 PM, and closed on Sunday.
How can I rent a PO Box at this Post Office?
You can search for and reserve PO Boxes online or apply in person by bringing two valid IDs and a completed application.
Are PO Boxes accessible after regular lobby hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but you should check this location’s specific hours.
Where can I find parking near the United States Postal Service at 311 N Main St?
Day Surgery Parking is a nearby parking option to conveniently access the Post Office.
What dining options are near this Post Office in Sumter?
After your visit, you might enjoy a meal at Tony's Pizza, a nearby Italian restaurant.
Are there any healthcare facilities close to the Post Office at 311 N Main St?
Yes, Sumter Family Health Center and Carolina Women's Specialists are located nearby for any medical needs.
Can I find legal services near the United States Postal Service in Sumter?
Yes, Player & McMillan, Bryan Law Firm, and Michael W Self Attorney are among the legal service providers near the Post Office.