Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 311 N Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.6
234 reviews
5 stars
24
4 stars
7
3 stars
8
2 stars
10
1 star
185
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported packages marked as delivered but not received, with claims of lazy delivery drivers and poor tracking accuracy.
Customer Service
Mixed reviews on customer service; while some staff were praised for their helpfulness, many others were described as rude and unprofessional.
Communication Problems
Customers frequently experienced difficulties reaching the post office by phone, with many complaints about unreturned calls and lack of assistance.
Long Wait Times
Customers noted excessive wait times both for package pickups and at the service counter, often with only one employee available to assist.
Inconsistent Service
Service quality varied significantly, with some positive experiences reported but overshadowed by numerous complaints about incompetence and unprofessional behavior.
- JSJames SmitsonOct 10, 20251.0The route person needs to be fired. Says delivered but it’s not. Other package has the correct address had post office verify but the tracking number says it don’t exist. Get rid of USPS
- JCJanice ComerOct 10, 20251.0Post office text said 2 pkgs was delivered 12:45 on 9th to my door but wasn’t although mail truck was at my box at that time putting letters in my box. Called post office twice yesterday and half dozen times this morning to try checking on them but can’t get answer. What is happening to mail service
- WRwill robinsonOct 2, 20251.0Made a mistake going inside, something I haven't done in years. that was about as bad as you can get, slow as molasses, long line, only one guy working the counter, other guy up there counting money out in the open and just walks in the back when he was done. And the sad thing about it is they don't care they really don't. Seems like the bad rap they been getting in the news in recent years is well deserved.
- LSlesa sumpterSep 30, 20251.0Some of the workers got attitudes. Hope my visit today be good.
- CSChaquita SmithSep 22, 20251.0Delivery SUCKS!!! I’m getting my packages super late! It’ll say out for delivery 6:00am but still won’t get my packages until days later! This is getting ridiculous!!! Hate ordering anything that has to go to USPS! I’ll take FEDEX any day!!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 311 N Main St, Sumter?
You can send mail and ship packages, purchase money orders, rent PO Boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office?
Yes, this location accepts first-time U.S. passport applications and can take passport photos by appointment.
Do I need an appointment for passport services at this Post Office?
Most passport services require an appointment through the online scheduler, though limited walk-in hours may be available.
What are the operating hours of the United States Postal Service in Sumter?
Monday through Friday from 9:30 AM to 5:00 PM, Saturday from 10:00 AM to 12:00 PM, and closed on Sunday.
How can I rent a PO Box at this Post Office?
You can search for and reserve PO Boxes online or apply in person by bringing two valid IDs and a completed application.
Are PO Boxes accessible after regular lobby hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but you should check this location’s specific hours.
Where can I find parking near the United States Postal Service at 311 N Main St?
Day Surgery Parking is a nearby parking option to conveniently access the Post Office.
What dining options are near this Post Office in Sumter?
After your visit, you might enjoy a meal at Tony's Pizza, a nearby Italian restaurant.
Are there any healthcare facilities close to the Post Office at 311 N Main St?
Yes, Sumter Family Health Center and Carolina Women's Specialists are located nearby for any medical needs.
Can I find legal services near the United States Postal Service in Sumter?
Yes, Player & McMillan, Bryan Law Firm, and Michael W Self Attorney are among the legal service providers near the Post Office.