Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3985 in Sumter offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Across From Chick-Fil-A.
The staff consistently received praise for being friendly, helpful, and professional, with multiple mentions of specific employees like Slade and Carmen providing exceptional service.
Efficiency
Customers noted quick and efficient service, with many reporting minimal wait times and fast processing of their shipments.
Cleanliness
The store was generally described as clean, although there were occasional mentions of unpleasant odors.
Pricing Concerns
Some customers expressed dissatisfaction with shipping costs, indicating that prices were perceived as high compared to other locations.
SS
SMITTYII
3 days ago
5.0
I had an exceptional experience at The UPS Store Sumter (the Broad Street location) , largely due to the outstanding service provided by Carmen and Slade. Both were exceedingly personable, highly professional, and adept in delivering notary services with precision and efficiency. Their attentiveness and intellectual poise elevated the entire experience well beyond expectation. Such exemplary conduct merits formal recognition—they should unquestionably be considered for Employees of the Month and, quite frankly, a well-earned bonus. I will most certainly return, as their superior service reflects the highest standard of customer care.
SM
Sairam Mouli
Jan 3, 2026
5.0
Friendly Store Team. Especially i dont know the mam name. she is so lovely and helpful. went there for Notary services some of my documents have some financial information so they couldn’t process them. she guided me to Sumter county library for notary services.
Both mother and daughter they are a perfect team✌️
Thank you guys for the assistance and sweet gestures🤗🤗 And a Happy New year
LG
L G
Dec 26, 2025
2.0
Some employees make it difficult to ship
VS
Valarie Sanders
Dec 19, 2025
5.0
Slade was the perfect gentlemen! He was very professional, courteous and patient with me the entire time, because I was unsure how I wanted to return my package. THANK YOU!!!
TR
Thaddeus Rowe
Dec 12, 2025
5.0
The exemplary customer service I receive at this location. Every employee I’ve had the opportunity to completing a transaction with has been very knowledgeable and ensured I received the best service. I am always given a clear time in which my package will arrive and provided a receipt with all applicable information.