Business Details
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Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 301 N Gum St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.9
280 reviews
5 stars
47
4 stars
15
3 stars
12
2 stars
7
1 star
199
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with staff being rude or indifferent, and difficulty in reaching anyone by phone.
Long Wait Times
Numerous reviews highlighted consistently long lines and slow service, often requiring customers to wait for extended periods.
Delivery Issues
Customers frequently experienced problems with mail and package deliveries, including lost items, incorrect deliveries, and packages marked as delivered but not received.
Staffing Problems
Reviews indicated that the post office is often understaffed, leading to inefficiencies and frustration among customers.
Mixed Experiences
While many reviews were negative, a few customers mentioned positive interactions with specific staff members, indicating that experiences can vary.
- RRRobertDec 31, 20251.0Horrible! Don’t ever call because it won’t let you talk to anyone. You try and talk to someone it will hang up on you. Waste of time
- CKChristopher KennedyDec 30, 20251.0Long line, slow service with few people working. No place to just drop off pre labeled packages.
- LHLaura HuffDec 29, 20251.0Wow! I really don’t like criticizing on a public site but this takes the cake. A few hours ago I went to the Summerville USPS to mail two small packages. The line was long so I opted for the self-service kiosk. I waited 5-10 minutes for one woman to finish her transaction and then completed mine. The drop bin wouldn’t open so I walked to the head of the line to ask where I could drop off my ready to mail packages. I was told that the drop bin was full and that I would have to stand in line with everyone else, a line that had now grown substantially since I walked in. If I had known that I would not have used the kiosk in the first place. That is such an absurd suggestion when clearing the bin would solve the problem and encourage others to use the kiosk. Solution. I took my packages to Staples to drop off…no line!
- GSGrady SandersDec 15, 20251.0This is the worst post office on the planet. First they don't deliver your stuff. Then they tell you it's out for delivery when you come to pick it up. Of course that lie is only told after you stand in line for 30 minutes. So you go home and wait for delivery which will only bring you back to the line for 30 minutes. The place a cesspool of incompetence.
- FJFinley JonesDec 5, 20255.0Ms Alice and the gentleman working the counter were very nice, efficient and patient 10/10
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What products and services are available at the United States Postal Service on 301 N Gum St, Summerville?
You can send mail and ship packages, purchase money orders, rent Post Office™ boxes, apply for passports, buy gift cards, and more at this location.
What are the operating hours of the United States Postal Service at 301 N Gum St?
Monday to Friday from 9:00 AM to 4:30 PM, Saturday from 10:00 AM to 12:00 PM, and closed on Sunday.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and can also take passport photos by appointment.
Do I need an appointment for passport services here?
Yes, most passport services require an appointment scheduled online, although some limited walk-in hours may be available.
How much does it cost to get a passport photo at this location?
The current fee for a passport photo at USPS is $15.
Is it possible to rent a PO Box online for this Post Office?
Yes, you can search, reserve, and begin the PO Box application online at the USPS website, then complete it in person at the location.
Are PO Box lobbies accessible after normal business hours at this Post Office?
Most locations offer 24/7 access to PO Box lobbies, but access hours may vary, so check with this specific Post Office.
What nearby places can I visit before or after my trip to the Post Office?
You can visit nearby places like Wright Way PC for computer repair, Lavender Lava Spa for skin care and waxing, or El Capricho de Guanajuato for Mexican dining.
Is there another postal service location near the United States Postal Service at 301 N Gum St?
Yes, there are several nearby postal services including the USPS Collection Point and another United States Postal Service office nearby.
What services can I find nearby the United States Postal Service related to health and wellness?
Nearby you can find Lavender Lava Spa for beauty and skin care, Holistic Healing Massage, and CMWL - The Center For Medical Weight Loss for health services.