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Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 301 N Gum St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.9
276 reviews
5 stars
46
4 stars
15
3 stars
11
2 stars
7
1 star
197
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including rude staff and lack of assistance.
Delivery Issues
Frequent complaints about packages being marked as delivered but not received, and misdelivery to wrong addresses.
Long Wait Times
Customers consistently experienced long lines and wait times, often exceeding 30 minutes.
Communication Problems
Numerous reviews highlighted difficulties in reaching staff by phone and receiving timely updates on package status.
Staffing Concerns
Reviews indicated that the post office is often understaffed, leading to inefficiencies and frustration among customers.
- MMM Myers-Smalls3 days ago3.0Visited the post office today to accept a certified letter, and to my surprise, it wasn’t crowded. The line was short, and I was able to reactivate my PO Box for six months. Customer service was great and the staff were friendly. My only concern is the process: only one person can handle PO Box reactivations, which is challenging for those with full-time jobs especially since that employee doesn’t work weekends. It would also be nice to have a post office closer to Cane Bay instead of having to choose between this location, Moncks Corner, or Goose Creek. Overall, service was good, but the process could be smoother.
- GWG WizNov 5, 20251.0Carrier continues to take my mail out in the field and my mail is on hold. I went to pick up my mail it was with him. The next week he did it again!!!!!! If my mail is on hold it shouldn't even be leaving the facility. Now I have to come back AGAIN tracking my mail down. Canceled two credit cards because I never got them...informed delivery showed they were in my days mail but I never got them. Supervisor dont care about anything!!! Horrible
- CMChill MOct 20, 20251.0I’ve tried calling for days and no answer. They didn’t deliver my packages to my door. I’m just trying to figure out why. The excuse was it wouldn’t fit in the mailbox. It’s a medium sized box of course it’s not going to fit. They need to fire all of the employees at the Gum street post office in Summerville. They are worthless.
- JJJoeOct 17, 20251.0We sent a package priority mail to our daughter in Summerville, SC. It arrived one day late and the postman left it in the wrong mail box. If it wasn’t for an honest neighbor she would have never received her package. With today’s checks and balances the USPS has in place, this should never happen and should not be tolerated. We tried contacting the Summerville post office and could never get anyone to answer the phone.
- SPStephanie PikeOct 16, 20251.0They make you stand in line for 45 minutes to an hour just to hand them a package that already has a prepaid label. This is the only post office I've ever been to that does this. It seems the employees don't know how to scan a package out of a bin so you have to wait in line to hand it directly to them.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What products and services are available at the United States Postal Service on 301 N Gum St, Summerville?
You can send mail and ship packages, purchase money orders, rent Post Office™ boxes, apply for passports, buy gift cards, and more at this location.
What are the operating hours of the United States Postal Service at 301 N Gum St?
Monday to Friday from 9:00 AM to 4:30 PM, Saturday from 10:00 AM to 12:00 PM, and closed on Sunday.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and can also take passport photos by appointment.
Do I need an appointment for passport services here?
Yes, most passport services require an appointment scheduled online, although some limited walk-in hours may be available.
How much does it cost to get a passport photo at this location?
The current fee for a passport photo at USPS is $15.
Is it possible to rent a PO Box online for this Post Office?
Yes, you can search, reserve, and begin the PO Box application online at the USPS website, then complete it in person at the location.
Are PO Box lobbies accessible after normal business hours at this Post Office?
Most locations offer 24/7 access to PO Box lobbies, but access hours may vary, so check with this specific Post Office.
What nearby places can I visit before or after my trip to the Post Office?
You can visit nearby places like Wright Way PC for computer repair, Lavender Lava Spa for skin care and waxing, or El Capricho de Guanajuato for Mexican dining.
Is there another postal service location near the United States Postal Service at 301 N Gum St?
Yes, there are several nearby postal services including the USPS Collection Point and another United States Postal Service office nearby.
What services can I find nearby the United States Postal Service related to health and wellness?
Nearby you can find Lavender Lava Spa for beauty and skin care, Holistic Healing Massage, and CMWL - The Center For Medical Weight Loss for health services.