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The UPS Store

3.8
(298 reviews)

Business Details

717 Old Trolley Road, Summerville, SC
29485, United States
(843) 832-0904

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2876 in Summerville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Old Trolley Road.

Details

  • DeliveryNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
717 Old Trolley Road, Summerville, SC
29485, United States

Hours

Reviews

3.8
298 reviews
5 stars
190
4 stars
11
3 stars
6
2 stars
15
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, with staff being rude, unhelpful, or dismissive.

Staff Attitude

Several reviews highlighted a lack of professionalism and negative attitudes among employees, impacting customer experiences.

Busy Location

The store is often very busy, leading to long wait times and frustration among customers.

Mixed Experiences

While some customers praised specific employees for their helpfulness, others had negative experiences, indicating inconsistency in service quality.
  • CG
    Carolina Girl
    2 days ago
    1.0
    Never answer phone. Had a 3 second question, but always transferred to voice mail. You would think with all the employees there, one could answer a simple question. Will go elsewhere.
  • LP
    Laura Pickford
    3 days ago
    1.0
    This is the third time in the past month that I’ve come to this UPS store and when I get here, they say the system is down. Very disappointing after I drive all the way here.
  • NG
    Nora Gorges
    Jan 6, 2026
    1.0
    Owner just replied to review 1 day before mine confirming they are OPEN! I live out of state & have been trying to call for a week daily & have emailed multiple times/left voicemails with no response back whatsoever. Every time I call, no matter what time, it goes right to voicemail. I am not sure why I cannot receive any answer back. I understand the holiday season, but the only way my package can be sent back to me (long story from nov) is by making contact specifically with this store that has it, which feels impossible. I have left nothing but polite messages. :(
  • CC
    cristina cho
    Dec 24, 2025
    1.0
    The staff don’t want to help you even if they’re not doing anything. They’ll have you wait in line for the Amazon self return line and if you ask question they get so annoyed and walk away without making sure they’ve helped. Customer service is absolutely ridiculous at this location. Go to the one near rivers (not sure exact address, sry) they’re super friendly and helpful!
  • VM
    Virtuous Women's Ministry
    Dec 9, 2025
    5.0
    Very very busy location People here are very polite and extremely fast

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #2876 in Summerville offer?

The UPS Store offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.

Brand Certified Facts from The UPS Store

This information is certified by The UPS Store and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Phone number
  • Official website
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