The UPS Store

3.7
289 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2876 in Summerville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Old Trolley Road.

Details

  • DeliveryNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
717 Old Trolley Road, Summerville, SC
29485, United States

Hours

Reviews

3.7
289 reviews
5 stars
184
4 stars
10
3 stars
6
2 stars
15
1 star
74

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude and unhelpful staff, while a few praised specific employees for their professionalism and assistance.

Staff Attitude

Numerous reviews highlight a negative attitude among staff, with reports of employees being dismissive, condescending, or uninterested in helping customers.

Efficiency

The store is often described as busy, with some customers noting long wait times and slow service, although a few mentioned quick and efficient experiences.

Positive Experiences

Despite the negative feedback, some customers reported positive interactions with specific employees, indicating that there are instances of good service.
  • NG
    Nora Gorges
    6 days ago
    1.0
    Owner just replied to review 1 day before mine confirming they are OPEN! I live out of state & have been trying to call for a week daily & have emailed multiple times/left voicemails with no response back whatsoever. Every time I call, no matter what time, it goes right to voicemail. I am not sure why I cannot receive any answer back. I understand the holiday season, but the only way my package can be sent back to me (long story from nov) is by making contact specifically with this store that has it, which feels impossible. I have left nothing but polite messages. :(
  • CC
    cristina cho
    Dec 24, 2025
    1.0
    The staff don’t want to help you even if they’re not doing anything. They’ll have you wait in line for the Amazon self return line and if you ask question they get so annoyed and walk away without making sure they’ve helped. Customer service is absolutely ridiculous at this location. Go to the one near rivers (not sure exact address, sry) they’re super friendly and helpful!
  • VM
    Virtuous Women's Ministry
    Dec 9, 2025
    5.0
    Very very busy location People here are very polite and extremely fast
  • SH
    Sharon Hilliard
    Dec 2, 2025
    1.0
    Came in on Dec 2 2025 had terrible customer service was over looked by one of the workers she said she didn't see me standing in line and helped another customer that came in after me when I address her she got an attitude and had words with me and walked off and decided to take the next customer then I asked for a manager and she help me but she really didn't want to hear what I had to say either.i always come to this store this is the first time I experience this and I won't be coming back here
  • TT
    Tiffany
    Nov 13, 2025
    1.0
    Rudest person there. Condescending without a care, refused to give her name, refused to help.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #2876 in Summerville offer?

The UPS Store offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.