The UPS Store

3.7
278 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2876 in Summerville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Old Trolley Road.

Details

  • DeliveryNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
717 Old Trolley Road, Summerville, SC
29485, United States

Hours

Reviews

3.7
278 reviews
5 stars
175
4 stars
10
3 stars
6
2 stars
16
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees are praised for their helpfulness while others are criticized for rudeness and lack of engagement.

Efficiency

Customers reported long wait times and slow service, particularly during busy periods, leading to frustration.

Professionalism

Instances of unprofessional behavior were noted, with some employees displaying a lack of courtesy and respect towards customers.

Store Environment

The store is generally described as clean and well-maintained, but the atmosphere can be affected by staff attitudes.

Service Reliability

Concerns were raised about the reliability of services, including issues with package tracking and delays in shipping.
  • TT
    Tiffany
    Nov 13, 2025
    1.0
    Rudest person there. Condescending without a care, refused to give her name, refused to help.
  • AR
    Ashley Roberson
    Nov 3, 2025
    1.0
    They'll help you when they have to but they'll brush you off and send you to self checkout if they're not feeling it. I was mailing a important package back to my employer , the employee came up to the counter and told me to use self checkout which had a line of people in it and then walked away. Really unprofessional. Hopefully I don't have to come back here anytime soon.
  • AS
    Alan Saracina
    Oct 29, 2025
    4.0
    Busy location. Took longer than I expected. Just needed to drop of a self addressed preprinted package.
  • JJ
    Jason Johnson
    Oct 13, 2025
    1.0
    I'm a frequent customer of this store, and have been for years. I am not one to write a review, let alone a bad one, but I have some concerns. I witnessed the older black female employee yelling at another customer's child last week, the week of 10/6-10/10, it was very inappropriate. I've noticed this same employee being very snappy with not only myself but other customers that come in on the rare occasion that I have seen her move off of the stool she is always sitting on. I'm not sure what is going on with her, or this store as a whole for that matter, but it has been terrible. I'll be going to the main street location moving forward.
  • TG
    Taylor Gianquinto
    Sep 25, 2025
    2.0
    I honestly try to refrain from leaving negative reviews because maybe people are just having a bad day but it feels like it may be illegal for employees to smile at this location. They move with no sense of urgency or importance for guest satisfaction. It's 1PM while I'm here (currently) and it's like a nursing home. Actually - those in a nursing home might move faster. I recommend going to the UPS store on Dorchester Rd near Publix. The energy is draining at this location.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #2876 in Summerville offer?

The UPS Store offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.