The UPS Store

Reviews

• LV

  Leila Vitale

  4 days ago
  5.0
  The customer service at the store on Celanese Road is the best!
• HS

  Howard Sternlieb

  Feb 27, 2026
  5.0
  Always good service.
• JB

  Julia M Bosma

  Feb 15, 2026
  5.0
  Great folks here, very helpful and professional.
• KA

  kiara aierostaile

  Jan 25, 2026
  5.0
  I really like this location's staff. They are exceptionally kind, they always try to be extra patient with customers unfamiliar with various return shipment processes, and take the time to explain the why behind those processes / costs. The staff at this site always act with a sense of urgency while remaining calm by quickly addressing each customers needs and multitasking where possible. Remember that shipping companies are a for profit business. If Amazon says no box no label you can show up with nothing but the item. The seller opted to cover the cost of the return materials. Otherwise you will need to follow instructions like prepacking and taping. If you show up unprepared they will charge for a box and/or tape. The post office is the same way so try not to take your frustrations out on the shipper who is a 3rd party. I would prefer to do business with this location if I have an Amazon return or ebay seller shipment.
• KB

  Kristy Brown

  Jan 22, 2026
  5.0
  They are so patient, kind and helpful. They greet me as soon as I walk in the door with a huge smile every time I come in. This is my favorite store in Rock Hill. I love the new additions they make to the store from time to time like the new returns kiosk. The associates are so knowledgeable and the owners are always present and active with the customers. I have never seen customer service like this ever. The owners are definitely know what they are doing, they are doing it really well.

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