United States Postal Service

2.4
167 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 7140 Highway 707 to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7140 Highway 707, Myrtle Beach, SC
29588, United States

Hours

Reviews

2.4
167 reviews
5 stars
47
4 stars
10
3 stars
4
2 stars
11
1 star
95

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported problems with mail delivery, including misdelivered packages, packages marked as delivered but not received, and inconsistent service from mail carriers.

Customer Service

Many reviews highlighted poor customer service, including difficulty reaching the post office by phone, unhelpful staff, and rude interactions.

Staff Performance

While some customers praised individual employees for their helpfulness, many expressed frustration with the overall performance and professionalism of the staff.

Facility Conditions

Customers noted that the post office facilities were often dirty, poorly stocked, and had broken self-service machines, contributing to a negative experience.

Long Wait Times

Several reviews mentioned long lines and slow service at the post office, indicating a need for more staff to handle customer volume.
  • JH
    Jan Harvey
    Dec 26, 2025
    5.0
    Great Post Office!!!
  • BD
    Breanna Davis
    Dec 23, 2025
    1.0
    I have signed TWO signed orange post office slips that are taped in mailbox by mail carrier to leave certified letters WITHOUT a signature. yet multiple times this year I've had the orange "we missed you slips". twice the carrier didn't even bother to come to my door and my doorbell camera proved it. BOTH TIMES!!!!! Trying to get ahold of the office is next to impossible. I've called multiple times and let the phone ring for 4 mins each time before it gets disconnected, I repeat this until my call is answered. It is a total waste of my time when all they need to do is the bare minimum. Spoke to the manager after the doorbell camera incident earlier in the year yet this is STILL happening. Where is the disconnect? Maybe I'd know if my calls were answered. I don't want to complain to the Post Master but at this point I don't know what else to do. EDITED TO ADD: My usual mail carrier rang my doorbell after reading my note ( about 1.5-2 hrs. after posting this review) and let me know she was off the last few days and she would deliver the letter tomorrow. I believe her name is Debbie. She is the only positive attribute to this post office. Whenever any other carrier delivers mail there is always something wrong.
  • MM
    Melissa Mazariego
    Dec 19, 2025
    1.0
    Lived at same address for 25 years and constantly get wrong mail in box, packages that show delivered but don't receive while at home and surveillance video shows no delivery. Very incompetent and lack attention to detail. Phone's don't get answered, follow ups don't occur. Frumpy looking carriers with questionable vehicle reliability. Long lines, dry personalities and the list goes on. Not a good look for a federal job.
  • LO
    Leslie Okeeffe
    Dec 11, 2025
    5.0
    I have used this post office for the past 10 years since I moved here and I've never had a problem the employees are very respectful and very helpful.
  • SB
    Stacey Baier
    Nov 7, 2025
    1.0
    They never answer the phones. I’ve been trying for days to get ahold of someone because my package is stuck in a parcel locker and I never received a code for it.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.