United States Postal Service

2.1
278 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1050 Johnnie Dodds Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1050 Johnnie Dodds Blvd, Mount Pleasant, SC
29464, United States

Hours

Reviews

2.1
278 reviews
5 stars
65
4 stars
9
3 stars
7
2 stars
18
1 star
179

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with specific complaints about individual employees' abrasive behavior.

Staffing Issues

Frequent mentions of understaffing and long wait times, with only a few employees available to assist a large number of customers.

Package Handling

Numerous complaints about lost or misdelivered packages, with customers expressing frustration over the lack of accountability.

Mixed Experiences

While some customers had positive interactions with specific employees, overall sentiment leans heavily towards dissatisfaction.
  • MG
    Mary Gilsenan
    Dec 16, 2025
    1.0
    Terrible service. Line out the door. Out of ALL holiday stamps, 10 days before Christmas.
  • KS
    Kelly Sheptack
    Dec 15, 2025
    1.0
    I get that this post office is overworked and understaffed, but the people they have employed there are so abrasive and rude that it turns my stomach.
  • TW
    Tom Wagner
    Dec 13, 2025
    1.0
    Terrible customer service, the staff is not helpful in any way. Not deserving of even one star, avoid this location if possible.
  • AC
    Alexis Chiles
    Dec 12, 2025
    1.0
    BEWARE – Multiple Packages Missing & Poor Accountability I am extremely disappointed with the USPS location in Mount Pleasant (Johnnie Dodds Blvd). I currently have three packages missing, with a fourth only recently recovered under concerning circumstances. All four packages were shipped from different retailers, in separate boxes, and each shows as delivered by FedEx to this USPS facility days prior. One package was even signed for by a USPS employee (S. Tracy). Despite this, there was no yellow or colored pickup slip placed in my P.O. Box indicating that packages were available at the counter, which is standard procedure. When we spoke with a front desk employee named Martin, he repeatedly stated that because the packages originated with FedEx, USPS could not track them. This explanation is inaccurate, as FedEx tracking clearly shows delivery to this USPS location. The issue is not FedEx tracking—it is what happened to the packages after USPS took possession of them. We were told that the supervisor responsible for package organization, TJ, was on “break” and unavailable. This was especially frustrating given that a month ago, TJ made a comment to us stating, “we get too many packages,” despite the fact that we pay for a P.O. Box at this location specifically for secure mail handling. On 12/10/25, while filling out the missing mail form, we were informed that a formal investigation had been opened. We were told that we would hear from a manager or supervisor no later than Tuesday, 12/16/2025. As of now, we are still waiting for that follow-up. On 12/12/25, Martin contacted us to say that one package had been “found” only because a good Samaritan turned it in, explaining that USPS employees had placed it in the wrong P.O. Box. There is no excuse for multiple packages to go missing at once—especially within a government-operated facility. The lack of accountability, dismissive explanations, and concerning remarks from management raise serious questions about how packages are being handled at this location. I strongly encourage anyone using this post office to closely monitor tracking information and document all interactions. Until these issues are properly addressed, I cannot recommend trusting this location with important or time-sensitive mail. Proceed with caution.
  • SH
    Stephanie Hovis
    Nov 29, 2025
    1.0
    Christine that worked 11/29 should be evaluated. My husband and I have had two separate negative interactions with her. One where we had our mail held while abroad but told we should be checking our mail more often and she refused to give my husband a rubberband to bundle and very rudely. I had a separate alteration where I was told my package needed to be closed in a line of 10 people. I just needed to remove the adhesive strip and did so in line. She clearly enjoys to go against any level of customer service. I do not leave negative reviews unless I truly believe there is a need. She would not make any eye contact when my husband tried to show her a confirmation email of holding our mail or when I made my way to the counter. Folks in line were shocked when she called me out on the package and even told me “sorry” and “you better hurry and pull that strip off”.. I’m hopeful she receives the training she needs to interact with the public.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.