United States Postal Service

2.2
146 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 2860 Maybank Hwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2860 Maybank Hwy, Johns Island, SC
29455, United States

Hours

Reviews

2.2
146 reviews
5 stars
36
4 stars
5
3 stars
2
2 stars
11
1 star
92

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight poor customer service, particularly from specific employees like Drew and Andrew, with reports of rudeness and unhelpfulness.

Delivery Issues

Many customers report significant problems with mail and package delivery, including lost items, incorrect deliveries, and packages marked as delivered but not received.

Staffing Problems

Reviews frequently mention understaffing and long wait times, with calls for more employees to handle the volume of customers.

Mixed Experiences

While some customers praise individual staff members for their helpfulness, the overall sentiment is negative, with many expressing frustration over the service quality.
  • SL
    Sabrina “HeyItsSabrina” Lafayette
    5 days ago
    1.0
    THIS PLACE IS HORRIBLE!! I had a passport appointment at 10:15-30 meaning i can come in between those times. I came there at 10:20 and people were getting helped with passports so i let it be known that i was there. And the lady told me to wait until the man was finished. Around 10:40 he said that he can’t take me because i was late. I stated to him that the email said 10:15-30 and he said you can’t come at 10:25 when your appointment is at 10:15. i stated again to him before and showed the email stated the time. Even if i came at 10:15 i would still be waiting . He said that he had another appointment after me and he just didn’t want to take me ! HE AND EVERYONE THERE NEEDS TO BE FIRED ! Because why work at a post office if you don’t want to do your job ! This is ridiculous!
  • MF
    Matt Flynn
    Dec 31, 2025
    1.0
    We are local and have been having issues with Johns Island mail delivery so much that we are going to start going into town to mail things. Between cramming items in the mailbox to incredible tardiness, its absurd. We sent out Christmas cards to James Island a week before Christmas, and they arrived Monday the 29th. If they cant handle a job as easy as delivering mail, I would suggest possibly getting a job at McDonald's
  • MM
    Mike Martinez
    Dec 30, 2025
    1.0
    Very poor customer service from Andrew very rude, maybe bc i was Hispanic but he treated others very well won't be coming back to those location
  • SK
    Sergii Khoruzhyi
    Dec 26, 2025
    1.0
    They do terrible job
  • DW
    Diane Woodford
    Dec 5, 2025
    5.0
    We had an easy and efficient process renewing our passports with the help of Kenya. Kenya was very professional and helpful. Our wait was short getting to the counter and the whole process flowed very well.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.