United States Postal Service

2.5
124 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 7821 Saint Andrews Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7821 Saint Andrews Rd, Irmo, SC
29063, United States

Hours

Reviews

2.5
124 reviews
5 stars
39
4 stars
5
3 stars
2
2 stars
5
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some customers report friendly and helpful staff, while others describe rude and unhelpful interactions.

Delivery Issues

Numerous complaints about lost packages, misdelivered mail, and failure to deliver items as promised.

Operational Efficiency

Customers frequently mention slow service, long wait times, and inconsistent opening hours.

Staff Attitude

While some staff members are praised for their friendliness, others are criticized for being rude and dismissive.

Trust and Reliability

Many customers express a lack of trust in the postal service due to repeated issues with mail delivery and package handling.
  • WW
    William Walton
    Nov 5, 2025
    1.0
    Terrible location lost over 700 envelopes I mailed out and not a single one made it they threw them in the dumpster out back I found them in there!
  • AA
    Austin
    Nov 4, 2025
    1.0
    Terrible customer service. Will do the bare minimum to help you.
  • HD
    H D
    Nov 3, 2025
    3.0
    They have their moments/days like a lot of businesses, but generally speaking I've not had a bad experience with them. Mostly just slow lines has been my worst experience, and not answering the phone. There seems to be a high turnover rate for mail carriers as well.
  • LP
    Lyn Powell
    Aug 4, 2025
    1.0
    The most rude post office I’ve ever been in. They constantly misplace packages, and when you go to try and find your package (Try to help them do THEIR JOB), they won’t help you at all. “We can’t do anything” is their 4 favorite words. It’s funny how when you call USPS to file a claim, your package info will magically update! If anyone is looking for a job, I’d try this location. Obviously the standards are very low, and they need all the help they can get.
  • CH
    Christine Hogarth
    Jul 18, 2025
    5.0
    Very friendly counter person.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.