United States Postal Service

2.5
128 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 7821 Saint Andrews Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7821 Saint Andrews Rd, Irmo, SC
29063, United States

Hours

Reviews

2.5
128 reviews
5 stars
43
4 stars
5
3 stars
2
2 stars
5
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some employees are praised for being friendly and helpful, while others are reported as rude and unprofessional.

Delivery Issues

Numerous complaints about lost or misdelivered packages, with customers expressing frustration over the reliability of mail delivery.

Operational Efficiency

Customers frequently mention slow service and long wait times, with some noting that the post office often opens late.

Staff Attitude

There are reports of inconsistency in staff attitudes, with some customers experiencing excellent service while others report rudeness and lack of assistance.
  • MS
    Monica Suber-Duffy
    Jan 3, 2026
    5.0
    Dedra provides excellent customer service: she is friendly, kind, efficient and even gives my son a lollipop every time he comes in with me. The one time he didn’t, she sent me home with one! Thanks for all you do, Dedra!
  • RR
    Randy Ray
    Jan 3, 2026
    5.0
    The Irmo United States Postal office has always been courteous and professional. The staff have always got our packages and mail out in a prompt manner.
  • GW
    Gage White
    Nov 26, 2025
    5.0
    I see bad reviews, but I stop there pretty regularly and have had zero issues, they even have given my kiddo a hot wheels almost every visit
  • WW
    William Walton
    Nov 5, 2025
    1.0
    Terrible location lost over 700 envelopes I mailed out and not a single one made it they threw them in the dumpster out back I found them in there!
  • HD
    H D
    Nov 3, 2025
    3.0
    They have their moments/days like a lot of businesses, but generally speaking I've not had a bad experience with them. Mostly just slow lines has been my worst experience, and not answering the phone. There seems to be a high turnover rate for mail carriers as well.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.