Business Details
About
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The UPS Store #6491 in Irmo offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Kennerly Crossing Shopping Center Next To Publix.
Details
- DeliveryNot available
Location
Hours
Reviews
3.8
133 reviews
5 stars
87
4 stars
5
3 stars
3
2 stars
5
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising staff for being friendly and helpful, while others report rude and unprofessional behavior.
Staff Performance
Certain employees, particularly Kayla and Hunter, received high praise for their professionalism and problem-solving skills, while others were criticized for being dismissive or unhelpful.
Store Hours
Customers expressed frustration over inconsistent store hours, with reports of the store being closed during posted hours.
Pricing Issues
Several reviews mentioned dissatisfaction with pricing, particularly regarding charges for printing and packaging services.
Overall Experience
While many customers had positive experiences, there are notable complaints about poor service and unprofessional behavior, leading to a divided perception of the store.
- SMSteve MasoneNov 23, 20255.0Positive and supportive staff who salvaged UPS as a carrier for me after bad experience at another local UPS Store.
- CMCarolyn MinerOct 31, 20251.0I just had one of the worst customer service experiences I have ever encountered at this UPS Store. I walked in holding my 32-lb baby and a return package from Amazon. All three employees at the counter were openly gossiping about their coworkers and someone named Richard instead of greeting customers or doing their jobs. I approached the counter, said hello, and tried to hand over my return. The employee helping me (her name tag said Karen) didn’t say a single word to me the entire time. She refused to make eye contact, did not greet me, and continued talking over me to gossip with her coworkers. She acted like taking my return was an inconvenience and handled my items like they were contaminated. After she scanned my return, she shoved the original shipping box and receipt back at me and said, without looking at me, “We don’t have recycling here.” My Amazon instructions said to return the item in original packaging, so I was confused why she was returning it to me in the first place. I simply took the items back from her, and she suddenly began yelling that I “snatched” them from her. I absolutely did not. She continued raising her voice and repeating it over and over as I turned to leave, and then sarcastically yelled “Have a blessed day” at me in the most hostile tone possible. I walked out feeling completely disrespected, threatened, and shocked at how aggressively I was treated. I called afterward to speak with the manager (Hunter) and was told he was not there, so I also contacted corporate and am waiting to hear back. I have never been ignored, disrespected, and spoken to like this at any store, let alone while carrying my baby. This employee should not be representing UPS or dealing with the public. Completely unacceptable behavior.
- JPJames PalmerSep 25, 20252.0Needs some friendly customer service training! Was not helpful to my situation at all!
- DYDharmian YoungSep 22, 20251.0They are not open I’m not feeling well at all I made sure they were open and they are not. Looks like a whole bunch of construction going on but something like this needs to be known especially because they are only open one day out the week. This is my first time coming to return anything I’ve purchased online.
- DBDouble R Strong BarSep 3, 20255.0Customer service
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store in Irmo offer?
The UPS Store #6491 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and more.
What are the regular business hours for The UPS Store #6491?
The UPS Store is open Monday to Friday from 8:00 AM to 6:00 PM, Saturdays from 9:00 AM to 6:00 PM, and Sundays from 11:00 AM to 4:00 PM.
Is The UPS Store open on Sundays?
Yes, The UPS Store is open on Sundays from 11:00 AM to 4:00 PM.
Are there any holiday closures for The UPS Store?
Yes, The UPS Store is closed on November 27, 2025; December 25, 2025; December 31, 2025; January 1, 2026; and January 19, 2026. Hours vary on other holidays.
What payment methods are accepted at The UPS Store in Irmo?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, Samsung Pay, and Visa.
Where is The UPS Store #6491 located?
It is located at 7320 Broad River Rd in the Kennerly Crossing Shopping Center next to Publix, Irmo, SC 29063.
Can I pick up packages at The UPS Store near Publix in Kennerly Crossing?
Yes, The UPS Store offers mailbox services for your mail and packages at the Kennerly Crossing location.
What nearby dining options are available around The UPS Store in Irmo?
Near The UPS Store, you can find restaurants such as A Fuego 100x35, Philly Pretzel Factory, Wingstop, Fuji Cafe, Sushi House, ZENSHI Handcrafted Sushi, and Que Bueno Mexican Bar & Grill.
Are there any fitness centers close to The UPS Store in Irmo?
Yes, Seeds of Leadership: Sowing Today for Tomorrow’s Harvest and Fit Body Boot Camp are nearby for fitness and sports activities.
Where can customers access financial services near The UPS Store?
Nearby financial services include H&R Block for accounting and taxes, AllSouth Federal Credit Union for banking, and Advance America for check cashing and payday loans.