United States Postal Service

2.6
47 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 500 S 4th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
500 S 4th St, Hartsville, SC
29550, United States

Hours

Reviews

2.6
47 reviews
5 stars
14
4 stars
4
3 stars
2
2 stars
2
1 star
25
  • CW
    Cecily Ward
    Aug 7, 2024
    1.0
    Horrible passport services, I was sent on a wild goose chase almost 6 times trying to get my application sent out, the first time I was told I needed a voters id, (which I found out after 3 weeks of dealing with that you do NOT need) the second and third time I apparently printed it on the wrong paper, (which was fine the first time I came) and they couldn’t do photo services. the 4th time (after another 2 weeks of getting photos done) I was “late to my appointment” (I was in line for 20 minutes and they only had one person at the teller) 5th time and 6th I came during walk-in hours (the 5th time she told me she was on lunch at that hour, the 6th time she told me doesn’t do applications during walk-in hours) and the last time which was this morning I came in after making a 8:45 appointment. As a note I work 7:30 to 5:30 as a caregiver so it is EXTREMELY difficult to make appointments without a heavy drawback on clients and my hours. I came in 10 minutes early with 2 people in front of me and finally spoke to someone at 8:57, and surprise surprise the person doing applications wasn’t in. (She had a good reason but this is after seeing the person who does the appointments 3 times prior and it “not being a good time for her”) This was AFTER my appointment was confirmed that morning before I came in. And all she had to say was a half-meaning apology and no offer to fix their mistake. I drove to Florence post office immediately and was in and out under 20 minutes with no prior communication with the office. I understand being short staffed, and my own mistakes in the process but this was just the result of lazy work ethic. This is just pathetic on part of the management. I did not yell or berate anyone there, I left upset but was in no way rude or disrespectful.
  • LS
    LORENE SORRELLS
    Mar 17, 2023
    4.0
    Really nice young lady waited on me. Very pleasant and informative

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.