Business Details
About
Water Cooler SupplierBeverage Distributor
Our Water Direct program provides a comprehensive selection of branded beverages to meet healthy hydration needs delivered directly to your home or to commercial businesses. These brands include Poland Spring® and Pure Life®, premium brands like Saratoga® and The Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®.
Location
Reviews
4.3
340 reviews
5 stars
279
4 stars2
3 stars2
2 stars3
1 star
54
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous customers reported poor customer service, including difficulty reaching representatives and unhelpful responses.
Delivery Issues
Many reviews highlighted consistent problems with delivery schedules being changed or missed entirely.
Billing Problems
Customers frequently mentioned ongoing billing issues, including being charged after cancellation and difficulties resolving these charges.
Product Quality
Some customers expressed dissatisfaction with the quality of the water, comparing it unfavorably to tap water.
Positive Staff Interactions
A few reviews noted positive experiences with specific staff members, highlighting their helpfulness and professionalism.
- NZNick ZOct 7, 20251.0STAY AWAY FROM THIS COMPANY. I had canceled 2 months ago and they still continue to charge no matter how many times I contact them. WORST experience with a company ever. Please do not use them.
- NZNick ZareskiOct 4, 20251.0DO NOT DO BUSINESS WITH THIS COMPANY. I canceled my services 2 months ago and no longer have any equipment. I've contacted the company no less than 10 times yet they still send water and bill me. Terrible company and they obviously don't care about the customers. Please contact me if this has happened or is happening to you. I'd love to start a class action lawsuit against them.
- NZNick ZareskiSep 22, 20251.0I've canceled my service and still continue to get charges. I have contacted the company multiple times and they still haven't fixed the issue. They also delivered water when they weren't supposed to which lead to a surplus. Difficult company, poor customer service. I've reached out multiple times without resolution. 2 months later they still continue to charge no matter how many times I've contacted them. DO NOT DO BUSINESS WITH THIS COMPANY!!
- SGSaturn GlowSep 17, 20251.0they don't deliver on time.... keep changing delivery date without notification... customer service sucks.. they could care less... canceling my service...
- POPAIGE O'DELLSep 12, 20251.0Use to have Sparkletts (bought by Primo) while living in San Diego, moved to South Carolina in July and wanted to restart my service. It has been nothing but a headache. Requested to start service mid August and they scheduled my 1st delivery for Sept 9, almost a month out. The rep apologized and stated they were a bit behind schedule, no worries I don't mind waiting. Sept 9th comes and I receive a text that my order will be delivered between 745am-1145am, at 1230pm I receive a text that it has been delivered and to tip the driver. Great I go outside and there is no delivery anywhere. I live in a track neighborhood, the address is right on the garage you can see it from the street. I call customer service and they say to wait till the end of the day, maybe they just haven't got to my house yet. I wait until 5pm still no delivery, call again and they're not sure what happened but reschedule my delivery for two days later. Sept 11 comes I receive no text so I call to make sure everything is on track. Rep states they moved my delivery to Friday 09/12, but that she shows a proof of delivery picture. The picture shows the delivery dropped off to a green house, my house is grey. When I tell her this she just says "oh no they must have delivered it to the wrong address" and that she'll notate the color of my house. Today comes 09/12 and I don't receive a text that the delivery will be here so I check my online account...it has been moved AGAIN! Now to monday 09/15. When you call they apologize but do NOTHING! Really unfortunate I loved this service back in San Diego before Primo bought it out, but since they've been bought out it does not seem like they have it together.
Frequently Asked Questions About Primo Brands Delivery
What products does Primo Brands Delivery offer?
Primo Brands Delivery offers a variety of branded beverages including Poland Spring®, Pure Life®, Saratoga®, The Mountain Valley®, Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, Zephyrhills®, Primo Water™, Sparkletts™, Splash Refresher™, and AC+ION®.
Does Primo Brands Delivery provide services to both homes and businesses?
Yes, Primo Brands Delivery delivers beverages directly to homes as well as commercial businesses.
Where is Primo Brands Delivery located?
Primo Brands Delivery is located at 1006 Bankton Circle, Hanahan, SC 29410, United States.
How can I contact Primo Brands Delivery?
You can contact Primo Brands Delivery by calling +1 800-274-5282.
What are the business categories for Primo Brands Delivery?
Primo Brands Delivery is categorized as a Water Cooler Supplier and Beverage Distributor.
Is Primo Brands Delivery currently open?
Yes, Primo Brands Delivery is currently open.
Does Primo Brands Delivery have an online presence?
Yes, you can visit their website at https://local.readyrefresh.com/sc/hanahan/bottled-water-delivery-hanahan-sc-dcsc29410.html and follow their Facebook at https://www.facebook.com/primobrandscorp/ and Instagram @primobrandscorp.
I am visiting Premier Fire And Security nearby; can I also easily access Primo Brands Delivery?
Yes, Primo Brands Delivery is located near Premier Fire And Security, making it convenient to visit both locations during your trip to the area.
Can I visit Diamond Springs Water and then get a beverage delivery from Primo Brands Delivery?
Absolutely, Diamond Springs Water is close to Primo Brands Delivery, so you can easily stop by and then arrange for convenient beverage delivery.
Are there community services near Primo Brands Delivery that I might visit as well?
Yes, Goodwill and Berkeley County First Steps, both offering community services, are near Primo Brands Delivery and can be visited in the same area.