United States Postal Service

2.7
157 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 100 Orchard Park Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
100 Orchard Park Dr, Greenville, SC
29616, United States

Hours

Reviews

2.7
157 reviews
5 stars
50
4 stars
11
3 stars
7
2 stars
13
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; some employees are praised for being friendly and helpful, while others are criticized for rudeness and lack of knowledge.

Efficiency

Customers frequently report long wait times and inefficient service, particularly during busy hours, with complaints about insufficient staffing.

Delivery Issues

Numerous reviews mention problems with lost or misdelivered packages, leading to frustration among customers.

Passport Services

There are significant complaints regarding the handling of passport services, including missed appointments and poor management.

Overall Experience

While some customers have positive experiences, many express dissatisfaction with the overall service quality and management of the post office.
  • YH
    Yolanda Holmes
    Dec 22, 2025
    5.0
    Sheila at the Orchard Park location was absolutely wonderful! She was knowledgeable, friendly and helpful! I wish she could help me every time I visit a USPS location.
  • NF
    Nate Fisher
    Dec 18, 2025
    1.0
    The absolute worst! My roommate and I now have 4 missing articles of mail and also damaged mail - and only been at this address since Aug! It’s Christmas time and I had a soft package that was “delivered” by USPS on 12/11 - and it was not in my mailbox. - Guess someone isn’t getting their gift this year. Thanks yall. My roommate is missing a package that was “delivered” on 12/5. I also got into a fight w/ a credit card company b/c I never received the card - and they said it was shipped USPS and to contact them! (And had correct address). My roommate has a home business purchasing and selling things - and she’s lost items and money because of this. Also - (see pic below) there was an item SO jammed and Bent in our mailbox I couldn’t even get out and had to bend to get it out. That metal sign was ruined. So OBVIOUSLY the mail person here just shoves things in forcefully with NO regard for personal property. Remember when USPS was trusted? Gov’t job?! Why are UPS and FedEx cheaper and more reliable now?
  • MH
    Mark Hoadley
    Dec 17, 2025
    5.0
    I get great customer service here.
  • KW
    kj weissenberger67
    Dec 10, 2025
    5.0
    Great friendly staff. Efficient and knowledgeable, great service.
  • AM
    Amy M
    Dec 5, 2025
    5.0
    We had wonderful service by Jeremy. He was very personable, professional and offered quick service. It was a very pleasant experience. The line also moved quickly especially for this time of year!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.