United States Postal Service

2.3
133 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1521 Laurens Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1521 Laurens Rd, Greenville, SC
29606, United States

Hours

Reviews

2.3
133 reviews
5 stars
36
4 stars
7
3 stars
4
2 stars
4
1 star
82

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported problems with package deliveries, including misdelivered items, packages marked as delivered but not received, and delays in delivery.

Customer Service

Feedback highlighted a mix of experiences with staff, ranging from helpful and friendly service to rude and unprofessional behavior.

Communication Problems

Many customers expressed frustration over poor communication, including difficulty reaching the post office by phone and lack of follow-up on complaints.

Lost Mail

Several reviews mentioned lost or stolen mail, with customers feeling their packages were mishandled or not delivered at all.

Staffing Issues

Customers noted that the post office appears understaffed, leading to long wait times and inadequate service during busy hours.
  • TG
    The Horrible Gamer
    Dec 14, 2025
    1.0
    We moved and recently and my wife made a purchase off of SHEIN. She mistakenly forgot to change the address to our new home. The 1st of 2 orders was delivered to our old address and the new resident graciously sent it back to the post office to have it re-shipped and forwarded to the correct address. This was a 44lb package that was sent the Moore, SC post office to the Pleseantburg. They somehow delivered a +40lb package to the wrong address. It took them about 1 1/2-2wks to respond to Mrs. Beverly who is in consumers affairs, she made did not hold back her disappointment in communication ability shown/not shown with this particular branch. After 2wks they finally attempted to retrieve the items they believed they wrongfully delivered to, unfortunately they were not able to retrieve them. While I will take full responsibility and ownership over the initial mistake after quickly correcting it, the end results still remain within the fault of this branch. I was able to get the 2nd part of the delivery which was the smaller of the 2 at 10lbs. That’s the frustrating part, they obviously had the correct address, as the information for the 2nd matched the first
  • TM
    T Mccoy
    Dec 8, 2025
    1.0
    This is the worst post office I have ever encountered in my whole 54 yrs on this earth my package was supposed to be delivered on Monday December 1st this package has been in Greenville 4 times I made a complaint to the post office and they told me that they would handle it this is ridiculous. They need to do better or get rid of the ones that are not doing their job
  • KK
    Katarina
    Nov 19, 2025
    1.0
    I've had it happen twice now that packages have been scanned as delivered but not delivered. It has only happened with packages that contained prescription medication. It's a really big headache for me because those prescriptions are expensive and I can never get the post office to do anything about it or even reimburse me the package insurance. I also saw the mail person ram into a parked car in the parking lot and cause significant damage. UPDATE: Once again, my mail has been stolen. It showed up on my informed delivery but never made it to my mailbox. This was an item including cash. Why are all my mailpieces with worth disappearing from a locked mailbox??? Someone at this USPS is stealing. DO NOT have anything of value sent through this USPS.
  • MW
    Matthew Weston
    Nov 3, 2025
    5.0
    Josh and Lanisha are super helpful
  • MG
    Mariela G
    Oct 22, 2025
    1.0
    Delivery attempt, BS...and when you try calling them *crickets*, why even bother

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.