United States Postal Service

1.7
353 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 201 Tom Hall St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
201 Tom Hall St, Fort Mill, SC
29715, United States

Hours

Reviews

1.7
353 reviews
5 stars
53
4 stars
8
3 stars
7
2 stars
12
1 star
273

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some employees are praised for their friendliness and helpfulness, many reviews highlight rude or unhelpful staff, particularly at the front desk.

Delivery Issues

Numerous customers report lost packages, delayed mail, and incorrect deliveries, leading to significant frustration.

Long Wait Times

Customers frequently mention long lines and slow service, often exacerbated by understaffing.

Cleanliness

Several reviews note that the post office is dirty and poorly maintained, contributing to a negative experience.

Inaccessibility

There are complaints about the lack of accessibility for individuals with disabilities, particularly regarding the entrance.
  • JE
    John Evans
    Nov 14, 2025
    1.0
    I have Informed Delivery so I know what to expect. On 11/9/25 my wife's 2026 medical ID card was not delivered but mine was. On that day, we had mail for two other households which I hand delivered. On 11/12/25 mail we both were to receive notice of the meds we both take. My wife's came but not mine. Very important mail doesn't seem to arrive but the junk keeps coming. I put out a note for the carriers....no response....total apathy! Just to be clear, this is the PO out of Fort Mill, SC
  • NN
    nora
    Oct 18, 2025
    1.0
    They are the worst postal service I've ever experienced. They NEVER pick up the phone. it doesn't materer what day or time (I've tried all options). In addition we've opted to mail through other services as several times my packages have been "lost"....
  • ME
    Mark Eicholz
    Sep 29, 2025
    1.0
    For greater than a month our community hasn’t received daily mail until after 5 pm.
  • HM
    Hannah M-W
    Sep 29, 2025
    5.0
    This review is for Postmaster James and his excellent customer service. It is a joy seeing him interact with his customers, young and old alike. He goes the extra mile to not only get the job done but also to put a smile to their faces.
  • SW
    Susan Workman
    Sep 24, 2025
    1.0
    This is the worst post office I have ever dealt with. They lose packages, say they delivered, return mail when it is properly addressed & don’t answer the phone. Employees are usually rude

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.