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United States Postal Service

1.8
(357 reviews)

Business Details

201 Tom Hall St, Fort Mill, SC
29715, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 201 Tom Hall St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
201 Tom Hall St, Fort Mill, SC
29715, United States

Hours

Reviews

1.8
357 reviews
5 stars
55
4 stars
9
3 stars
7
2 stars
12
1 star
274

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported lost or misdelivered mail and packages, with many expressing frustration over unreliable service.

Customer Service

While some employees received praise for their friendliness and helpfulness, many reviews highlighted poor customer service, including rudeness and lack of responsiveness.

Long Wait Times

Customers frequently complained about long lines and slow service, particularly during busy periods, indicating understaffing.

Cleanliness and Conditions

Several reviews mentioned unsanitary conditions in the post office, including dirty floors and a generally unkempt environment.
  • JG
    Jim Gourley
    Feb 25, 2026
    1.0
    Consistently loses and mis-delivers mail. The worst reliability of any post office ever.
  • BI
    Bruce InCharlotte
    Feb 17, 2026
    4.0
    A nice and large parking lot, which was helpful as I was driving the Sprinter today as I needed to be able to work from the van while Mrs. K. was getting a filling replaced at our dentist in Fort Mill. It was easy to park, pop in and stuff a few things into the mailbox inside. An unusual Amazon return that was USPS. This is a large post office with lots of boxes, an automated machine and plenty of space.
  • JG
    Joseph Galtelli
    Dec 8, 2025
    5.0
    Very kind workers and quick even in the holidays.
  • SW
    Shelley Weaver
    Nov 25, 2025
    5.0
    I know most people come and review when something goes wrong, but I had a package that wasn’t redelivered and I called and they located it and had it to me the next day. Excellent experience.
  • JE
    John Evans
    Nov 14, 2025
    1.0
    I have Informed Delivery so I know what to expect. On 11/9/25 my wife's 2026 medical ID card was not delivered but mine was. On that day, we had mail for two other households which I hand delivered. On 11/12/25 mail we both were to receive notice of the meds we both take. My wife's came but not mine. Very important mail doesn't seem to arrive but the junk keeps coming. I put out a note for the carriers....no response....total apathy! Just to be clear, this is the PO out of Fort Mill, SC

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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