United States Postal Service

2.1
271 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1601 Assembly St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1601 Assembly St, Columbia, SC
29201, United States

Hours

Reviews

2.1
271 reviews
5 stars
54
4 stars
15
3 stars
8
2 stars
12
1 star
182

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful staff, with reports of disrespectful behavior and lack of professionalism.

Package Handling

Many customers experienced issues with lost or delayed packages, often noting that packages were misrouted or took an excessively long time to be delivered.

Operational Efficiency

Customers reported slow service and long wait times, with some stating that the facility was poorly managed and inefficient.

Communication Issues

Frequent complaints about the inability to reach staff by phone and lack of updates on package status contributed to customer frustration.
  • DL
    Dominic Lara
    2 days ago
    1.0
    This isn't as bad as most of the reviews, but it's still terrible! I'm a 15 year old guy in Highschool, and needed supplies for my semester final in Physical science. I had ordered a used Lego Ferris wheel for it considering the project was about forced and motion. It was later sent to this very facility, and was supposed to be on route to the next facility on Friday (Jan 9th, 2026), but was kept overnight. I wasn't too mad or anything, thinking they would just send it the next day (Jan 10th, 2026). Well they did. But at around 7:50pm. This was WAY TOO LATE, and it wasn't even at its final destination. This caused the package to come AFTER the due date for my project, and I will now have a low grade because of this facility. From other reviews, people say the workers are lazy. I completely agree. I would not recommend this USPS. Oh, and by the way, I LIVE in Myrtle Beach, SC. Which means I'm only a two hour drive away.
  • BK
    bryce k
    Dec 4, 2025
    1.0
    Worst post office ever. Lost two packages, one being something over 200$.
  • KS
    Kerry S
    Dec 3, 2025
    1.0
    I would give zero if I could. No holiday stamps at customer service, only at the kiosk. The kiosk wouldn’t read my card so no holiday stamps. Only 1 sheet of $2 stamps in the entire place??? This is our MAIN Post Office?!!!!
  • CG
    Cammie Greenwood
    Dec 2, 2025
    1.0
    They refuse to redeliver my package to someone despite my request. There was no attempt the first time to deliver my package and then when scheduling another attempt they don’t even make that attempt.
  • PS
    Patrick Swanson
    Nov 24, 2025
    1.0
    Don’t like working with this place. Dude with a buzz cut seems to always have something to say and doesn’t care to help and when I bring my packages they always stare and sometimes laugh. Yup were the one’s who keep you paid. Maybe they need to be paid more cuz they unhappy here.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.