United States Postal Service

1.9
162 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 8505 Two Notch Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8505 Two Notch Rd, Columbia, SC
29223, United States

Hours

Reviews

1.9
162 reviews
5 stars
25
4 stars
10
3 stars
3
2 stars
6
1 star
118

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and unprofessional.

Delivery Issues

Many customers reported frequent problems with package delivery, including misdelivered items and packages not being delivered at all.

Cleanliness and Maintenance

The physical appearance of the post office was criticized, with mentions of cleanliness issues and poor maintenance of the building.

Phone Accessibility

Customers expressed frustration over the inability to reach the post office by phone, often waiting long periods without answers.

Mixed Employee Experiences

While some customers noted friendly and helpful employees, many others reported negative interactions, indicating inconsistency in staff behavior.
  • NN
    nope
    Oct 7, 2025
    1.0
    this place takes forever to do their job and answer the damn phone what ya’ll got employees for ??
  • CM
    Carmella Miles
    Sep 14, 2025
    1.0
    If USPS cannot properly deliver Amazon packages, they should stop accepting them altogether. Every Amazon package I’ve had shipped through USPS has ended up being held at the post office instead of delivered to my home. This defeats the entire purpose of online ordering and creates unnecessary inconvenience. If I wanted to pick up my packages, I wouldn’t order them for delivery. USPS needs to address this issue and ensure their employees follow through on the service customers are paying for.
  • NB
    Norman Bailey
    Aug 13, 2025
    4.0
    Polite and professional employees The outside of buildings appearance was disappointing as the handicap parking was flooded and the building needs to be cleaned/bleach spray washed
  • NN
    None None
    Jun 23, 2025
    1.0
    Zero customer service. The look I got when I approached the employee said go away and never return. As friendly as a polar bear.
  • TP
    Tyler Potts
    Jun 6, 2025
    1.0
    They definitely don’t answer the phone. I’ve been calling them for two hours… only once they actually picked, but didn’t say anything, and then put me on hold for over 10 minutes.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.