The UPS Store

Reviews

• BP

  Briana Pressley

  Nov 14, 2025
  1.0
  THIS IS THE SECOND TIME MY PACKAGE HAS BEEN STOLEN BY YOUR WORKERS. POOR POOR COMPANY.
• RK

  Rob Kase

  Oct 10, 2025
  1.0
  I recently had a package shipped from the UPS Store #3985 at Sumpter S.C. to my home in Northumberland Pa. The item being shipped was a stoneware pottery jug approximately 12" across and 18" high. The jug weighs approximately 10 pounds. I purchased this piece from an auction and the auctioneer was nice enough to drop the piece off at the UPS store for shipping. The auctioneer reached out to me with a text message letting me know that he had dropped the piece off and that they would be contacting me with the shipping cost and information. He commented that the prices they were talking about seemed "outrageous" to him. I routinely purchase items all over the country on a daily basis so I am very familiar with the inconsistencies from one shipper to another. Unfortunately, I have found that some of the shippers take advantage of the fact that they have you over the barrel once you have already purchased something and need to have it shipped. When I received the jug it was packed in a 25"x25"x20" box that looked like a small appliance sitting on my porch. I proceeded to look at my invoice to find the fee of $306 for my shipping charges. After nearly falling over, I called the store to get their reasoning for this "outrageous" cost. The employees were very nice and told me that the manager was not in and she would return my call shortly. I waited two days and called the store finally reaching the manager. She said she would look into it and get back to me. The following week rolled around and still nothing. I called again to find the manager was on vacation. One week later, another call and I was told that the shipping costs were correct and accurate. When I put in a proper sized 18"x18"x24" box and the 10lb. weight into their own UPS shipping calculator it comes up $64.82. Accounting for a box, packing supplies and insurance for the $300 value of the jug, I am still hard pressed to come up with maybe $150 total shipping costs. I have had very similar pieces shipped from Arizona, Colorado and California for less than half this price. Just for a reference, you can get a one way flight from Myrtle Beach up here for around $80, a Greyhound bus ticket for under $200 but a jug sent from this store will cost about $306. They certainly will package your items well but it will be cheaper to send it up on an airplane or a bus seat. I hope by placing this review it saves you from being taken advantage of.
• CJ

  C Jones

  Sep 10, 2025
  5.0
  They were friendly, helpful and quick. I was in and out under 3 mins!
• KH

  Kristine Hsia

  Jul 29, 2025
  5.0
  Workers are always friendly and although there is typically a line, they are speedy and polite. Want to give a special shoutout to the young man working the afternoon of 7/29 - he should be teaching a class on customer service.
• AS

  Amy Jo Smith

  Jul 3, 2025
  5.0
  Always great customer service!! This is the only place I mail my packages from because I have always had a great retail experience!

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