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The UPS Store #5228 in Columbia offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Woodhill Shoppes - Garners Ferry Rd In Target Shopping Center.
THIS IS THE SECOND TIME MY PACKAGE HAS BEEN STOLEN BY YOUR WORKERS. POOR POOR COMPANY.
RK
Rob Kase
Oct 10, 2025
1.0
I recently had a package shipped from the UPS Store #3985 at Sumpter S.C. to my home in Northumberland Pa. The item being shipped was a stoneware pottery jug approximately 12" across and 18" high. The jug weighs approximately 10 pounds. I purchased this piece from an auction and the auctioneer was nice enough to drop the piece off at the UPS store for shipping. The auctioneer reached out to me with a text message letting me know that he had dropped the piece off and that they would be contacting me with the shipping cost and information. He commented that the prices they were talking about seemed "outrageous" to him. I routinely purchase items all over the country on a daily basis so I am very familiar with the inconsistencies from one shipper to another. Unfortunately, I have found that some of the shippers take advantage of the fact that they have you over the barrel once you have already purchased something and need to have it shipped. When I received the jug it was packed in a 25"x25"x20" box that looked like a small appliance sitting on my porch. I proceeded to look at my invoice to find the fee of $306 for my shipping charges. After nearly falling over, I called the store to get their reasoning for this "outrageous" cost. The employees were very nice and told me that the manager was not in and she would return my call shortly. I waited two days and called the store finally reaching the manager. She said she would look into it and get back to me. The following week rolled around and still nothing. I called again to find the manager was on vacation. One week later, another call and I was told that the shipping costs were correct and accurate. When I put in a proper sized 18"x18"x24" box and the 10lb. weight into their own UPS shipping calculator it comes up $64.82. Accounting for a box, packing supplies and insurance for the $300 value of the jug, I am still hard pressed to come up with maybe $150 total shipping costs. I have had very similar pieces shipped from Arizona, Colorado and California for less than half this price. Just for a reference, you can get a one way flight from Myrtle Beach up here for around $80, a Greyhound bus ticket for under $200 but a jug sent from this store will cost about $306. They certainly will package your items well but it will be cheaper to send it up on an airplane or a bus seat. I hope by placing this review it saves you from being taken advantage of.
CJ
C Jones
Sep 10, 2025
5.0
They were friendly, helpful and quick. I was in and out under 3 mins!
KH
Kristine Hsia
Jul 29, 2025
5.0
Workers are always friendly and although there is typically a line, they are speedy and polite. Want to give a special shoutout to the young man working the afternoon of 7/29 - he should be teaching a class on customer service.
AS
Amy Jo Smith
Jul 3, 2025
5.0
Always great customer service!!
This is the only place I mail my packages from because I have always had a great retail experience!
What services does The UPS Store #5228 in Columbia offer?
The UPS Store #5228 offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, passport/photo ID services, and computer access.
Where is The UPS Store #5228 located?
It is located at 141 Pelham Drive, Ste F, Columbia, SC 29209, inside the Target Shopping Center at Woodhill Shoppes on Garners Ferry Rd.
What are the store hours for The UPS Store #5228?
Monday to Friday, the store is open from 8:00 AM to 6:30 PM, Saturdays from 10:00 AM to 4:00 PM, and it is closed on Sundays.
Is The UPS Store #5228 open on major holidays?
The store is closed on Thanksgiving Day, Christmas Day, New Year's Day, and January 19, 2026; it operates under regular hours on other holidays like Veterans Day and the day after Thanksgiving.
What payment options are accepted at The UPS Store #5228?
The store accepts American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, Samsung Pay, and Visa.
Can I find mailbox and shipping supplies at The UPS Store #5228?
Yes, they offer mailbox services, shipping supplies, stamps, postage, and moving boxes to assist with your mailing and shipping needs.
How can I contact The UPS Store #5228?
You can call them at +1 803-776-0114 or email at store5228@theupsstore.com.
Are there any shredding services nearby The UPS Store #5228?
Yes, Shred Nations offers shredding services near The UPS Store #5228, which can be an additional option if you need specialized shredding.
What dining options are near The UPS Store #5228 for customers to visit?
Nearby dining options include Hickory Tavern, MOD Pizza, and Cicis Columbia, perfect for grabbing a meal before or after your visit to The UPS Store.
Which nearby businesses can complement my visit to The UPS Store #5228 for business services?
Nearby complementary businesses include Transworld Business Advisors of Columbia East for business brokerage services and Terrapin Consulting for IT and computer repair.