United States Postal Service

1.7
152 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 78 Sycamore Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
78 Sycamore Ave, Charleston, SC
29407, United States

Hours

Reviews

1.7
152 reviews
5 stars
18
4 stars
7
3 stars
2
2 stars
7
1 star
118

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful staff, particularly targeting an employee named Alice for her poor attitude and lack of professionalism.

Staff Friendliness

While some customers reported friendly interactions with certain staff members, the overall sentiment leaned heavily towards negative experiences with unfriendly service.

Service Efficiency

Customers expressed frustration with long wait times and inefficient service, often feeling ignored or dismissed by the staff.

Package Handling Issues

Multiple reviews mentioned problems with package deliveries, including lost packages and incorrect tracking information.
  • JH
    James H
    Dec 17, 2025
    1.0
    Why does this place exists, like any of them? They are all useless. Lost a package they never scanned.
  • LR
    Lauren Roland
    Dec 16, 2025
    5.0
    Went a few weeks ago to get stamps. The gentleman behind the counter was super friendly and patient. Wish I grabbed his name because he was great.
  • MM
    Mary March
    Aug 9, 2023
    1.0
    I agree with all those who had negative things to say about Alice. She is the absolute worst. Snarky, unhelpful and unfriendly. This was my first experience at this location and it will be my last if I can help it. She does not deserve to serve the public.
  • TR
    Trenton Rae’Kwon
    Feb 20, 2017
    1.0
    Rude Bad Employee
  • MM
    Maaz Mohammed
    Dec 18, 2015
    1.0
    this is the worst customer service ever. Very rude!!# i was asking about my mail her respond i don,t care!!#

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.