United States Postal Service

1.5
136 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1249 Chapin Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1249 Chapin Rd, Chapin, SC
29036, United States

Hours

Reviews

1.5
136 reviews
5 stars
18
4 stars
0
3 stars
0
2 stars
2
1 star
116

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees displaying a lack of professionalism and respect towards customers.

Delivery Issues

Frequent complaints about lost packages, misdelivered mail, and delays in delivery were noted, with customers expressing frustration over packages marked as delivered but not received.

Operational Problems

Customers experienced issues with the post office not adhering to posted hours, with reports of employees closing early and being unresponsive to inquiries.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, the overall sentiment leaned heavily towards dissatisfaction with the service provided.
  • BB
    Bobbi Blair
    Dec 29, 2025
    5.0
    I have been living in Chapin for twenty years, and not had a bad experience yet. If anything I have shared lots of laughs and great service. Thanks for your service. I find it hard to please everyone but I keep trying. We need to come together as a community.
  • CW
    Christopher Whitley
    Dec 23, 2025
    5.0
    Awesome Staff, Friendly and very Professional.
  • AA
    angel
    Oct 6, 2025
    5.0
    I send out eBay orders often. Never had any problems with this post office.
  • BB
    Bob
    Sep 17, 2025
    1.0
    Waited 20 minutes before anybody came to the window. Indian guy was very rude and refused to serve me.
  • MM
    Mitch
    Jul 21, 2025
    1.0
    3 packages in the last 4 months I've sent out have never been received by the recipients. Two of the 3 never got scanned in after they were dropped off and somehow ceased to exist. The one star doesn't even take into account deliveries to my home. I've had packages out for delivery, then magically end up BACK at the post office, no mail was ever delivered those days, they just decided to not deliver ANY mail those days. I know this because I have a camera that points down the road towards the mailboxes. When I first got here the service was fantastic, not sure what happened but about 4 months ago it all went downhill and haven't had a good experience since.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.