Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 25 Thurmond Way to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.2
168 reviews
5 stars
42
4 stars
6
3 stars
5
2 stars
7
1 star
108
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with specific complaints about certain employees consistently providing poor service.
Delivery Issues
Numerous reviews highlighted problems with lost or misdelivered packages, leading to significant frustration among customers.
Positive Experiences
Some customers praised specific employees for their helpfulness and professionalism, indicating that there are instances of good service amidst the overall negative feedback.
Staffing Problems
Several reviews mentioned understaffing during busy times, contributing to long wait times and poor customer experiences.
- PPPCSDec 19, 20255.0Susanna helped with an early pre-delivery package pickup and was very pleasant to deal with. She found the item quickly and without any trouble. You guys need more employees like her. Thank you for your help again Susanna.
- SSSCDec 10, 20251.0This place is horrible and people that work there are too. They have lost over 10 packages and 200 pieces of mail in 5 years. I have filed 51 complaints, not one person has ever contacted me to resolve the issues, when I went to there in person the lady at the counter looked me in my eyes and said, I just show up and if things don’t get done, o well as long as I get paid I don’t care what happen to the mail. I have spoken to several lawyers about this and apparently the USPS is above the law and there is nothing legally I can do. Even though I have proof of that this post office has cost me $8,764.23 in 5 years due to blatant negligence on the part of the employees and USPS. Also the passport service is a joke, I had an appointment and already had my forms filled out when I arrived. Apparently you can’t fill your forms out before you arrive it’s a huge threat to national security and I wasn’t allowed to get a new form to fill out, I was denied service and told I would have to reschedule. I then left drove to Beaufort walked in with pre-filled forms and in 10 mins or less the process was done. This place is a problem and is going to continue to be a problem. I encourage anyone thinking of coming here for a service go somewhere else, they will not do their job by any means, they get paid to just show up.
- DSDan SweigertDec 7, 20254.0I've had some very friendly and helpful people at my post office in Bluffton. Even when there's a long line, they generally manage to keep the wait times below 15 minutes. I ship a lot of merch through eBay sales, and they get everything entered and scanned pretty quickly in Bluffton.
- SGSylvia GrossmanNov 26, 20255.0Talked to the gentleman who helps people with the passports. Very professional, courteous and knowledgeable. He went out of his way to help me with an issue. I use this Post Office frequently and have seen him assist others in the same manner.
- WMWilliam MckownNov 24, 20255.0Susanna was amazing. She stepped up and was all about helping me determine why our mail isn't being delivered. Even took my number to follow up with me to ensure everything was getting handled! Give that girl a promotion!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service location at 25 Thurmond Way?
You can send mail and packages, purchase money orders, rent PO Boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a passport at this United States Postal Service location?
Yes, this Post Office accepts first-time passport applications and in most cases can take your passport photo as well. Please complete and print the application form before applying.
Do I need an appointment for passport services at this location?
Most Post Offices require an appointment for passport services using the online scheduler. Limited walk-in passport hours are offered at select locations.
What are the operating hours of the United States Postal Service at 25 Thurmond Way?
The Post Office is open Monday through Friday from 8:30 AM to 5:00 PM, Saturdays from 8:30 AM to 12:00 PM, and is closed on Sundays.
Can I get a PO Box at this Post Office and how can I reserve one?
Yes, you can reserve a PO Box online and then complete the setup in person by bringing two valid IDs. Prices vary by location.
Is the lobby accessible after hours for PO Box holders?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary. It's best to check with this specific Post Office for details.
Are passport photos available at this USPS location and what is the fee?
Passport photo services are available by appointment and the current fee for a passport photo is $15.
How can I find this Post Office using public transportation or a taxi?
You can use the nearby Airport Taxi Cab service for convenient transportation to and from the Post Office at 25 Thurmond Way in Bluffton, SC.
What dining options are available near the United States Postal Service at 25 Thurmond Way?
Nearby dining options include Joelle, an Italian restaurant and bar, Taqueria del Sabor offering Mexican and Latin American food, and Addinnella Baked Goods, perfect for desserts and smoothies.
Are there any nearby services to complement my visit to the USPS location?
Yes, nearby services include Bluffton Main Post Office for additional postal services, Fetch a Vet for veterinary needs, and Blonde + Co. for beauty salon services.