DHL Express Service Point Pawtucket

2.7
143 reviews

About

Shipping ServiceLogistics ServiceMailing ServiceCourier ServiceDHL USA
The DHL Express Service Point at Pawtucket in Pawtucket offers international shipping services and next day shipping and delivery for your personal or business needs. With a staff of shipping experts and a variety of day and time-definite shipping services, easily ship luggage, passports, or packages of any size to destinations across the U.S. or internationally.  For more information and DHL Promo Codes to help you save on every shipment, visit our store today.

Details

  • Wheelchair accessible entranceAvailable

Location

DHL Express Service Point Pawtucket
101 Concord St, Pawtucket, RI
02860, United States

Hours

Reviews

2.7
143 reviews
5 stars
47
4 stars
11
3 stars
5
2 stars
7
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, with some praising individual staff members for their helpfulness, while many others report rudeness and unprofessional behavior.

Delivery Issues

Numerous reviews highlight significant problems with package delivery, including missed deliveries, packages being lost or delayed, and drivers failing to follow delivery instructions.

Professionalism

Several customers noted unprofessional behavior from staff and drivers, including rudeness and lack of accountability, contributing to a negative perception of the company.

Mixed Experiences

While some customers reported positive experiences with specific employees, the overall sentiment is largely negative, with many expressing frustration and dissatisfaction with the service.
  • SB
    Sahr Bockarie
    Dec 3, 2025
    1.0
    They didn't ship my package but they want to keep the shipping fees. It either I dispute it with me credit card company or I sue dhl. This Pawtucket location do not help people. They are very unprofessional
  • CS
    Colin S
    Nov 10, 2025
    2.0
    Bad cuatomer service😒
  • AB
    Arnoldo Benitez
    Sep 12, 2025
    5.0
    I want to recognize 5 start service I just received from Jerome. I had to mail some legal documents to Guatemala and Jerome made the process super simple and easy. He answered all my questions and I was in and out in 5 minutes. Thank you!
  • MS
    Maria Saldívar
    Jul 21, 2022
    1.0
    Esta compañía no la recomiendo porque hace una semana que mi envío lo tienen retenido lo cual ya la fecha de entrega se excedió y cuando trato de hablar con un representante no puedo.
  • NC
    Nilton Cabral
    Mar 9, 2022
    1.0
    I sent a laptop to Portugal besides paying $216, which is too much, for the shipment of a $454 computer laptop, the shipment is stuck in Portugal. They told me it should be delivered in no more than 7 days. It has been 8 days and I’ve been to their office twice in Concord Street, Pawtucket, RI. No answers, and the stupidity of the workers there makes me so angry. The worse shipment service I have ever seen. I never thought I would find a poor quality service in the US like DHL. Only in the 3rd only countries there are similar services. I hope I will never use this service anymore!

Frequently Asked Questions About DHL Express Service Point Pawtucket

What services does DHL Express Service Point Pawtucket offer?

DHL Express Service Point Pawtucket offers international and next-day shipping services for personal and business needs, including shipping luggage, passports, and packages.

Where is DHL Express Service Point Pawtucket located?

It is located at 101 Concord St, Pawtucket, RI 02860, USA.